Customer Service Hours

Our dedicated customer service team are available:

  • Monday to Friday 08:00 - 18:00
  • Saturday 09:00 - 17:30
  • Sunday 09:30 - 15:30 - Email/Web Chat Only

  • If you wish to call us outside these hours, or when our lines are busy you will be transferred to an external agency who can assist you. If they are unable to help you they will take your details and one of our team will call you back.

    Armed Forces Day

    This year, we are celebrating Armed Forces Day by offering an increased discount to military personnel, veterans and cadets from 24 June to 7 July. If you do not have a promotional code to use online, please contact with your military identification.

    Contact Details



    • UK: 01666 575 500
    • International: +44 1666 575 500


    • Available during office hours


    • Cotswold Outdoor
    • Outdoor and Cycle Concepts Ltd
    • PO BOX 75
    • Malmesbury
    • SN16 9WQ

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