At Cotswold Outdoor, we want to be able to give you the best advice to help you in your search for the right product. We also know that you come to Cotswold Outdoor because we provide the personal service and expert guidance you need when buying outdoor clothing and equipment.



Contact us



By filling out our simple Contact Us form, you can ensure your query will be sent to the right department. This way, we can answer your questions more quickly and efficiently.


Our friendly customer service representatives are available from 09:00 – 17:30 Monday to Friday to provide you with the help you need. If you wish to call us outside these hours then please leave your details on our messaging service and we will get back to you as soon as possible.

For general enquiries, you can phone our call centre on 01666 575 500 or email customer service.

If you would like to contact us by post, please send your query to:

Cotswold Outdoor Ltd
Customer Returns
PO BOX 75
Malmesbury
SN16 9WQ


To view contact details for one of our national stores, please visit the respective store website.



Tell us what you think…


We value your opinion. For over 30 years, Cotswold Outdoor has grown into a thriving business; with numerous retail outlets nationwide, an award-winning website and a highly successful mail order catalogue. We couldn't have survived without the support and goodwill of our customers so please let us know if there is anything that we can do to help make your experience with us better.



We continuously aim to improve our service. To help us achieve this, simply fill in our short Feedback form with your opinions (good or bad!) and we'll do the rest.




Got a question?

  • Call us on 01666 575 500


    Monday to Friday 9.00 - 17.30

  • Email us


    We endeavour to answer all emails within 48 hours

  • Online help and FAQs


    Visit our help centre

Our promise

Price Match

We are determined to give you a fair deal. If you find a product we sell for less with other retailers and it is in stock, we will match the price or refund the difference.

Guaranteed quality

In addition to manufacturer guarantees, we provide a one year money back guarantee. So if you find a product to be faulty, you can return it to us with proof of purchase for a full refund or exchange.

Hassle-free returns

If you are not delighted with your purchase, you can get a refund or exchange by sending it back in new condition with the returns slip or by bringing it in to one of our stores with your receipt within 28 days.


Full Terms & Conditions apply