Our Policy

  • The deadline for all standard UK home deliveries is 23:59 21st December 2014 for all items held in stock, in order to receive your purchases in time for 25th December 2014.
  • This excludes eVouchers which do not have a Christmas deadline.
  • We offer free standard UK delivery for all orders over £30. For all purchases under or equal to £30.00, Standard UK delivery will be charged at £3.95.
  • We aim to deliver within 2-4 working days, however it could be longer dependant on stock availability.
  • Where offered, Next Day and Named Day UK Delivery will be charged at £4.95. The service is not available for all products. All orders for Next Day UK Delivery must be placed before 2pm UK time (Monday – Saturday) and 12pm on Sundays.
  • For international deliveries, please refer to our International Delivery Table.


  • Please check individual products for stated minimum and maximum delivery times. This can be found under the size menu when ordering and on your confirmation email.

    Product page delivery times

    Delivery options

    E-mail confirmation

    Delivery options
  • Delivery dates will vary depending on whether the item is in stock at our warehouse.
  • Different colours and sizes of the same item can have different delivery times. Please pay attention to the delivery.
  • Parcels will be despatched when all items in your order are available. To arrange a split parcel delivery, please contact our customer services team.

In-store Order, for Home Delivery

If you are shopping in store and the store does not stock an item you would like to purchase, you can place your order with one of our friendly members of staff. When ordering your item you can arrange to have your parcel delivered to your home, or collect it in store. For further details on delivery, refer to the information above.

Next Day and Named Day UK Delivery is not available for any products purchased in-store.

Delivery Restrictions

There are certain items which we are unable to deliver to your home. Unfortunately we cannot deliver gas or cooker fuel, as well as large, heavy and bulky items. We have a weight restriction of 30kg and size retriction of 1.5m in length and girth combined. If you would like to purchase an item online with any of the above restrictions you will need to collect them in store.


Our stores have varying opening hours during the Christmas period, so please check with your local store before making a visit. TO GUARANTEE YOUR ORDER WILL BE READY FOR COLLECTION BY 24TH DECEMBER, PLACE YOUR ORDER BY 23:59 21ST DECEMBER 2014.

In order to collect your order you will need to provide the following:

  • Your order confirmation (this should have been sent to you by email after confirming your order, alternatively you can log in and navigate to ‘My Account’ then ‘Order Tracking’ where your order number will be displayed)
  • Identification.
  • The credit or debit card that you ordered with.

Click & Collect (Online Order, Collect In-store)

With our click & collect service you can pick up your new gear, free of charge, from a store that is convenient for you. All products available for click & collect will have the option available to you during the Checkout.

Find your nearest store

If you are buying more than one item you can choose to have some items delivered whilst collecting others from your local store.

Once you have ordered your items...

1. You will receive an email confirming your order with your collection options.

2. You will then receive a second email from your chosen store to confirm when your items are ready to be collected.

3. When you collect your items in store you will need your order confirmation number or confirmation email and a valid photo I.D (driving license or passport).

Items will be held in store for a minimum of 48 hours, however, this may be extended at the store managers discretion. Store opening hours are provided in your confirmation email and can be found here.

If you still haven't found the information you are looking for, please do not hesitate to contact us.