FAQs

  • What methods of payment do you accept?

    We currently accept Visa, Mastercard and Paypal as payment methods.

  • Have I been charged twice?

    If you have paid for your order by card, the bank will reserve (pre-authorise) the value against your card, and payment will only be taken once your order has been despatched. If you have paid through PayPal, the payment will be taken from your account when you place your order.

  • How do I cancel my order?

    If you wish to cancel your order, please Contact Us us as soon as possible.

  • How do I track my order?

    You can track your order by logging into your Account and clicking on order tracking. You’ll be able to see a full order history, with a tracking number and a link to the carrier’s website. Please note if your order has been packed that day, the tracking details won’t appear on the carrier website until around 6pm that evening, when the carrier scans it in at their depot. If you order through a guest account you need to go directly to the carrier’s website with the tracking number on your despatch email.

    If you are having problems with tracking your parcel, please do not hesistate to get in contact with our Customer Service team.

  • How long do I have to return or exchange my item?

    You can return or exchange your item within 28 days of invoice. For more details, please refer to Returns & Exchanges.

  • How do I return or exchange an item?

    If you wish to return or exchange an item, please complete the details on the reverse side of your delivery note and send it back to us with the product's original packaging and labelling within 28 days.

    • Returns address:
    • Cotswold Outdoor Ltd
    • Customer Returns
    • PO BOX 75
    • Malmesbury
    • SN16 9WQ
  • Will I be reimbursed for postage costs when returning an item?

    You will only be refunded postage costs if the item is incorrect or faulty.

  • Who will be delivering my parcel?

    Our main delivery provider outside of the UK is Parcel Force.

If you still haven't found the information you are looking for, please do not hesitate to Contact Us.