We currently accept Visa, Mastercard and Paypal as payment methods.
If you have paid for your order by card, the bank will reserve (pre-authorise) the value against your card, and payment will only be taken once your order has been despatched. If you have paid through PayPal, the payment will be taken from your account when you place your order.
Sometimes we have to source products directly from our manufacturers or stores, this can result in longer delivery times.
If you wish to cancel your order, please Contact Us us as soon as possible.
You can track your order by logging into your Account and clicking on order tracking. You’ll be able to see a full order history, with a tracking number and a link to the carrier’s website. Please note if your order has been packed that day, the tracking details won’t appear on the carrier website until around 6pm that evening, when the carrier scans it in at their depot. If you order through a guest account you need to go directly to the carrier’s website with the tracking number on your despatch email.
If you are having problems with tracking your parcel, please do not hesistate to get in contact with our Customer Service team.
Yes, if you wish to amend your order please contact us and let us know as soon as possible. Please be aware that changing your order may cause a delay to delivery.
Firstly, check your email Spam/Junk folder, as your email filter may automatically move suspected spam to this location. Secondly, if you registered online, check that your email address is correct in the my Account section of your account. If you are still unable to locate the email please Contact Us and we will be able to check for you.
You can return or exchange your item within 28 days of invoice. For more details, please refer to Returns & Exchanges.
If you wish to return or exchange an item, please complete the details on the reverse side of your delivery note and send it back to us with the product's original packaging and labelling within 28 days.
You will only be refunded postage costs if the item is incorrect or faulty.
All deliveries require a signature . If you are out and miss your delivery, the carrier will leave you a card stating whether you need to pick your parcel up from your local post office or whether they will try to deliver it again the next day.
Our main delivery provider within the UK is UK Mail, although we occasionally use Parcel Force.
We are aware of a dysfunction affecting the locking mechanism of some DMM locking carabiners. Please read the DMM Product Recall Notice to see the products affected and for more information. Please contact us if you own one of the affected DMM carabiner purchased from Cotswold Outdoor.
We have been informed of a dysfunction affecting some Black Diamond camming devices. Please read the Black Diamond Safety Recall Notice to find out which products have been affected, and for more information. Please contact us if you have bought one of the affected Black Diamond camming devices from Cotswold Outdoor.
If you still haven't found the information you are looking for, please do not hesitate to Contact Us.