Privacy & Cookie Policy



We care about your privacy


This privacy policy covers Cotswold Outdoor Ltd and its websites.

You can browse our website without disclosing any personal data to us.

We will store data that you provide us with to allow us to process and fulfil any order requirements and also to provide you with the best possible service.



Any personal data that you may volunteer whilst using our services e.g. (customer registration, placing an order or requesting a catalogue) will be stored. We will use this data for our own marketing purposes, including market research and to keep you up to date with any product offers or information regarding our stores or direct sales channels.


We will not share your data with any other third party organisation

Protecting your data


The type of information that we will store includes the following;


  • Your name
  • Your postal address
  • Contact telephones numbers
  • Your e-mail address
  • Order details
  • Your favourite outdoor activities

All information is collected lawfully and in accordance with the Data Protection Act 1998


Our website contains links to third party websites operating their own terms and conditions and privacy policies. The Cotswold Outdoor Ltd group is not responsible for the policies of any linked third party sites.



Our community, www.community.cotswoldoutdoor.com has it’s own privacy policy, which can be found here



Find out more




If you have a general query, please check our Frequently Asked Questions section which may be able to provide your answer. If you have a more specific question about our Privacy Policy, please contact us.









Cookies




What are cookies? (not the round, edible ones!)


Cookies are tiny text files stored on your computer when you visit certain web pages.


At www.cotswoldoutdoor.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.


But don't worry, cookies do not in any way harm your computer. However, by allowing cookies you will be able to use all of the features on our website, plus your anonymous data helps us to develop and improve our website and your experience.


  • Session cookies - Essential for browsing and using our online shopping functions. Expire after a browser session so would not be stored longer term.
  • Persistent cookies - Help us show you relevant product using information about your preferences and choices stored in current or previous sessions
  • First party cookies - A first party cookie is placed on your computer by the website you have visited, the information collected by this cookie can only be read by this website and cannot be accessed or read by any other parties.
  • Third party cookies - A third party cookie is placed on your computer by a website other than the one you are visiting. These cookies are generally issued by affiliate companies and are in a standard format that makes the information collected readable by other websites.


Our promise

Price match

We are determined to give you a fair deal. If you find a product we sell for less with other retailers and it is in stock, we will match the price or refund the difference.

Guaranteed quality

In addition to manufacturer guarantees, we provide a one year money back guarantee. So if you find a product to be faulty, you can return it to us with proof of purchase for a full refund or exchange.

Hassle-free returns

If you are not delighted with your purchase, you can get a refund or exchange by sending it back in new condition with the returns slip or by bringing it in to one of our stores with your receipt within 28 days.

Full Terms & Conditions apply


Using 'share' tools


When you choose to 'share' content with your friends through social media networks like Facebook and Twitter, you may be sent cookies from these websites.

We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Social media tools on our website:

  • • Facebook
  • • Twitter
  • • Google Plus
  • • YouTube




Find out more


If you have a general query, please check our Frequently Asked Questions section which may be able to provide your answer. If you have a more specific question about our Privacy Policy, please contact us.


Exempt cookies


These cookies are essential for our sites operation:



Cookie Name Purpose
Country cookie cookie.country Discovers and stores the users country.
Session cookie cookie.cfid Stores information about the users session.
Session cookie cookie.cftoken Stores information about the users session.
User information cookie.user Store information about the users session.
Cotswold Outdoor community cookie.communityxover.Loggedin, cookie.communityxover.Storesessionid, cookie.communityxover.Email, cookie.communityxover.Accountid, cookie.communityxover.UrlToken These are the cookies we use to control our community login, email, session information and account information.



Our cookies


The cookies listed below only become active with your prior consent (you will have been asked for consent when you enter the site), these cookies are essential to help us improve your experience.



Cookie Name Purpose
Google Analytics __utma These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Google Analytics __utmb These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Google Analytics __utmc These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Google Analytics __utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Core Metrics cmTPSet Coremetrics uses cookies to collect data regarding the performance of our web sites and to continuously improve the user experience for our visitors.
Core Metrics CoreID6 Coremetrics uses cookies to collect data regarding the performance of our web sites and to continuously improve the user experience for our visitors.
Session Cookie _#sess Stores information about the users session.
Traffic sources _#srchist Stores the history of traffic sources the user has arrived to the site by.
User identifier _#uid Stores a user identifier (only within a site), this allows us to recognise you when you visit the site.
Visit definition _#vdf Stores visit definition, stores information about the number of visits etc.
cookie.network
cookie.TT2_
cookie.adforce
cookie.scs_
Extended product range cookie.extended_range_popup Serves users with information on how are extended product range services work.
Affiliate tracking cookie.buyatsettings This allows us to track visitors who have arrived at our site via the BuyAt/Affiliate Window service.



If you have consented to cookies but wish to opt out and remove them please click the button below: