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Customer Reviews

These rules set out the terms of how you may submit or make use of any customer review on our website. These rules supplement our terms of website use and our privacy policy, and apply to all users of our website.

By accessing and submitting content on our website, you accept and agree to abide by all the terms and conditions of these rules.

1. Guidelines

We are keen that our customers get all the information they need to make informed decisions about our products. We encourage all customers who have purchased a product via our website to share their experiences of the product, but to follow these simple guidelines.

Your review must:

Be your honest opinion - whether positive or negative
Be accurate - where it states facts
Be relevant - focus on specific features of a product and your experience with it
Be concise – there is no limit but we recommend no more than 300 words

However, your review must not:

Be obscene, distasteful, offensive or spiteful
Be defamatory to or harass another person
Impersonate another person or misrepresent your identity
Contain the name, contact details or any other personal data of another person
Contain any advertising or promotional material or links to another website
Contain material created by another person or which infringes the rights of another person
Contain details about price or availability
Comment on another customer review

These guidelines apply to every customer review and must be complied with in spirit as well as to the letter. We will determine, in our sole discretion, whether a customer review breaches these guidelines.

2. How we may use your customer review

You shall retain ownership of any copyright in any customer review you submit to our website, but by submitting a customer review you shall:

grant us the right to freely use, edit, alter, reproduce, publish and distribute the material contained in your customer review. Such permission is free of charge, never-ending and may be sub-licenced to any third party as we may in our sole discretion decide;
warrant to us that your review is wholly original to you and not wholly or substantially copied from any other material and does not contravene any of our guidelines (as set out above); and
waive any moral rights or similar rights which you may have in your customer review, to the extent permitted by law

The rights which you grant us in respect of any customer review you submit to our website mean (without limitation) that we are free to publish all or part of it, even if you change your mind and request us to remove it; we may remove or edit it, even if it is not in contravention of our guidelines; and we may use it in relation to the promotion or advertising of products and services on our website.

3. Breach of our rules and guidelines

We reserve the right at our sole discretion to refuse, remove or edit any customer review which we deem to be in contravention of these rules and we expressly exclude our liability for any loss or damage arising from the use of the customer reviews by any person in contravention of these rules.

When we consider that a breach of these rules has occurred, we may at our discretion take such action as we deem appropriate. Any failure to comply with these rules constitutes a material breach of the terms of use on which you are permitted to use our website, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our website;
Immediate, temporary or permanent removal of any customer review already submitted to our website;
Issue of a warning to you;
Legal proceedings against you for reimbursement of all costs (including, but not limited to, our reasonable administrative and legal costs) resulting from the breach;
Further legal action against you; and
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law

We exclude our liability for all action we may take in response to breaches of these rules. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

4. Our liability

Any customer review or other material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
any liability for any indirect or consequential loss or damage incurred by any user in connection with our website and any materials posted on it, including (but not limited to) loss of income, profits, data or goodwill

Nothing in these rules shall prevent claims against us for loss of or damage suffered by you arising from our breach of these rules nor shall it affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

5. Complaints

If you wish to complain about any customer review posted on our website, please use the 'Report this page' feature at the bottom of the relevant page.

6. Changes to these rules

We may revise these rules at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

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Outdoor Clothing & Equipment

Founded in 1974, Cotswold Outdoor is a retailer of Outdoor Clothing and Equipment, including Waterproof Jackets, Baselayer Tops,Baselayer Bottoms, Lifestyle Clothing and Footwear from leading brands such as North Face, Berghaus, Salomon, Lowe Alpine and Merrell. We have a huge selection of camping equipment including Tents, Sleeping Bags, Lanterns & Torches; Travel Equipment such as Rucksacks, GPS, Leki Walking Poles and Luggage; Climbing gear; a range of Childrens clothing including Childrens waterproof jackets, childrens outdoor clothing and childrens footwear and many more Travel, Camping, Climbing and Outdoor accessories.
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