Great rucksack but more importantly the sales assistant was first class. I was in the Manchester Deansgate store on Thursday 11 April not sure of the name of the guy who served us but hopefully you can find out and pass on my compliments. He was first class and certainly knew his stuff. He explained to my daughter all about the rucksacks,we reviewed two, and he helped to show her how to tighten the straps etc. as we were visiting from the Isle of Man I was tempted to leave purchasing but his help changed my mind. We also bought a dry bag. He is an asset to the company and his assistance despite the store being busy was much appreciated.