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At Cotswold Outdoor, we want to be able to give you the best advice to help you in your search for the right product. We also know that you come to Cotswold Outdoor because we provide the personal service you need when buying equipment that you may just need to save your life. We want to offer the same level of service online as we provide for our in-store customers.

If you need further assistance then you can get hold of us in the following 5 ways:


1. Customer Feedback Form

We value your opinion... For over 30 years, Cotswold Outdoor has grown into a thriving business; with numerous retail outlets nationwide, an award-winning website and a highly successful mail order catalogue. We couldn't have survived without the support and goodwill of our customers so please let us know if there is anything that we can do to help make your shopping experience with us better.

Tell us what you think...

We continuously aim to improve our service to give you the best customer experience. To help us achieve this, simply email us here giving us your opinion (good or bad!) and we'll do the rest.


2. Call Centre

Phone our call centre on 0844 557 7755 to talk to one of our customer services representatives. We are open from 09:00 - 17:30 Monday to Friday. If you wish to call us outside these hours then please leave your details on our messaging service and we will get back to you ASAP.


3. Email

You can also use the email addresses below to contact us:

General enquiries: customer.services@cotswoldoutdoor.com
Technical product information: product.queries@cotswoldoutdoor.com
Email order confirmation queries: order.progress@cotswoldoutdoor.com
Product returns: customer.returns@cotswoldoutdoor.com

All email queries will be responded to within 1 working day


4. Post

If you would like to contact us by post, please send your query to:

Cotswold Outdoor Ltd
Unit 11 Kemble Business Park
Crudwell
Malmesbury Wiltshire
SN16 9SH.


5. Call a store

Belfast - 02890 665003
Bicester - 01869 321423
Birmingham - 01216 162920
Bournemouth - 01202 529123
Brecon - 01874 622551
Cardiff - 01443 220880
Cotswold Water Park - Cirencester - 01285 863930
Droitwich - 01527 861751
Exeter - 01392 878313
Glasgow - 0141 357 5353
Grasmere - Rock Bottom - 01539 435778
Harrogate - 01423 701100
Keswick - 01768 781030
Kingston-Upon-Thames - 0208 5499500
Leeds - North Face Store - 0113 203 1710
London - City - 0207 6554660
London - Covent Garden - 0207 3793060
London - Piccadilly - 0207 4377399
Maidstone - 01622 738381
Manchester - 0161 2364123
Manchester Rock Shop - 0161 2236901
Nottingham - 01159 576890
Norwich - 01603 232223
Orpington - 01689 885560
Preston - 01772 270910
Reading - 01189 875177
Rock Bottom - Betws-y-Coed - 01690 710234
Royal Oak - Betws-y-Coed - 01690 710710
Southampton - 01489 799555
St Albans - 01727 847888
Tunbridge Wells - 01892 539402