I wanted a medium sized bag with adjustable strap that I could wear over the shoulder or across the body, with a couple of outside pockets for keys and phone, plus at least one interior zipped pocket for wallet. I didn't want a 'girly' bag but it needed to be smart enough to be worn with boots and skirts. Was so pleased when I found this one, right size, right colour (although the on-line picture doesn't really show that the bag is two toned, black on the bottom and part of the side, dark blue for the rest) right fabric and right number of pockets. The strap isn't too thin and the bag isn't rigid like a lot of other similar style bags I ordered and returned. Could do with showing a shot of the interior on the website, but overall a great product at a great price. Bit odd that you can only return it in-store for free as you can only buy it on-line, should be able to return it for free as other similar on-line stores offer.