We accept Visa (including Electron), Mastercard, Amex, Maestro, Delta and PayPal.
All credit and debit card transactions are subject to validation checks and are authorised by the card issuer. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.
We are pleased to accept orders online, by telephone or in any of our stores. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
We use secure socket layer (SSL) technology for all transactions to ensure that your details are safe with us. All information provided is encrypted so it cannot be read by third parties.
We can offer competitive bulk order prices for Corporate Services, Charities, Groups, Clubs, Expedition Groups, Public Sector, Emergency Services and Educational Groups.
Proceed to checkout and enter the discount code in the Outdoor Group code box located underneath your basket summary. When placing your order please be aware that the following exclusions apply: courses supplied by Cotswold Outdoor, gift cards and vouchers, postage, Rock Bottom items, previously discounted items, sale items and special order items. In addition, this offer cannot be used in conjunction with any other Cotswold Outdoor offer or discount.
It is also important to note that our customer services team cannot provide group discount codes to individuals who have lost or forgotten their codes. You will need to go directly to your organisation for this information.
If you have purchased or wish to purchase an item from Cotswold Outdoor and find the same item offered for sale at a lower price by any other retailer, we will refund the difference or match that price (including postage and packaging). Price matched items must be current season products in stock at the time of purchase and products of an identical style, size and colour that are held in stock by other UK retailers, including the cost of postage and packaging.
All price matches must be carried out within 7 days of purchase, and availability and price must be confirmed by the store or customer services. No further affiliate, promotional or media discount applies.
If you would like a price match on a specific item, please contact Customer Services.
Gift Cards can be redeemed online or in any of our stores. Gift cards ordered online will be posted directly to you.
If you would like to use your gift card online, click ‘Use a Giftcard or E-voucher’ within payment details at the point of checkout and enter the 13 digit number and web code provided. If you choose to abandon your sale at the point of checkout, make sure you remove the gift card code as this could prevent you from using your code in the future. If the full value of the gift card is not redeemed in one transaction, the remaining value will stay on your gift card.
E-Vouchers can be purchased online for any value and will be sent to your email address. Please be aware that there may be a delay of 2-3 hours in receiving your e-voucher.
To use your e-voucher, go to payment details, click ‘Use a Giftcard or E-voucher’ and enter the 13 digit voucher number and web code provided.
Credit notes cannot be redeemed online, and are for use in-store or by phone only.
If you still haven't found the information you are looking for, please do not hesitate to contact us.