Purchased in July for all year round use and having sought advice at Cotswold Store, South Cerney as I required a lightweight, supportive boot. I took the them back as they became saturated in dewy grass. This was within 28 days and was given a second pair no questions asked. These too, though comfortable, let in water. However when I returned the second pair outside the 28 I was not offered a refund but told I could choose a replacement. I was advised by the assistant in store that they are not designed to be waterproof in long grass pair as the grass places too much pressure on the fabric and Gore Tex is not designed to cope! News to me since I have several items of clothing that contain Gore Tex. I was also told that if I wanted dry feet I should consider buying a pair of leather boots or a comfortable pair of wellingtons. Somewhat contrary to the advice of the first assistant back in July. In addition I was advised to clean them fully otherwise Salomon would not accept them if they had any mud on them. How one is expected to discover that a product is not fit for purpose without actually using them I do not know. Also I believe that the boots are covered by a Salomon warranty and I had anticipated I was entitled to a refund as they boots were not waterproof as I was advertised.
I was provided with a bucket of water and a brush and I sat outside the store cleaning the boots before finally being offered a credit note.
Boots very comfortable. Customer service terrible.