Stock availability during busy periods

At all times, we strive to ensure that the indicated stock availability and corresponding delivery times are accurate.

Although very uncommon, there can be minor discrepancies between actual and indicated stock levels, due to the extremely busy periods such as Christmas, which can have an effect on delivery times. In the unlikely event that this should occur, it is our policy to inform customers of the expected delay and when the goods are likely to be delivered and we will strive to minimise any delay wherever possible.

Online availability

You will sometimes find that items appear in the catalogue but are not available on the website. Occasionally when we do not have goods in stock, we will remove them from the website temporarily to avoid disappointment. Once the goods are back in stock, they will reappear immediately on the website.

Out of stock items

Products or sizes that are not in stock for home delivery will not show on the website. When an order is placed, it is our policy to inform customers of any delays and to also inform the customer when their goods are likely to be delivered.

Online exclusive products

For selected brands, online exclusive products are available for you to buy that you won't find in any of our stores.

When you are browsing a product category, products or product colours that are only available online will show the message WEB ONLY underneath the product image:

Web onlyWeb only

Find out more

If you have a general query, please check our Frequently Asked Questions section which may be able to provide your answer. Alternatively, if you have any questions regarding stock availability, please contact us.

Got a question?

  • Call us on 01666 575 500

    Monday to Friday 9.00 - 17.30

  • Email us

    We endeavour to answer all emails within 48 hours

  • Online help and FAQs

    Visit our help centre

Our promise

Price Match

We are determined to give you a fair deal. If you find a product we sell for less with other retailers and it is in stock, we will match the price or refund the difference.

Guaranteed quality

In addition to manufacturer guarantees, we provide a one year money back guarantee. So if you find a product to be faulty, you can return it to us with proof of purchase for a full refund or exchange.

Hassle-free returns

If you are not delighted with your purchase, you can get a refund or exchange by sending it back in new condition with the returns slip or by bringing it in to one of our stores with your receipt within 28 days.

Full Terms & Conditions apply