Orders

We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), telephone, post, fax or through any of our stores in the UK. Please refer to our latest catalogue payment section for details. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Maestro, Solo and Paypal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.

No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. General terms and conditions for website users and customers

By using this site you are agreeing to these terms and conditions.

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with the Cotswold Outdoor Ltd group. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

References to the 'company', 'us' or 'we' will refer to the Cotswold Outdoor Ltd group. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by the Cotswold Outdoor Ltd group.

Delivery

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can by obtained from our Customer Service Department and are also listed within the current main catalogue. All delivery charges are subject to change without prior notice.

Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, (Post Orders with a cheque), an alternative or refund in full for the item(s) concerned will be given.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

BFPO Delivery: Please note that parcels direct from Cotswold Outdoor to BFPO addressses do not quality for free delivery as per the BFPO's relatives and friends service, therefore BFPO deliveries will be charged at our standard BFPO delivery rates. If you wish to take advantage of the BFPO free delivery scheme for relatives and friends, you will need to take your parcel to the Post Office.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from the Cotswold Outdoor Ltd group and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please complete the details on the reverse side of your delivery note and send it back to us or bring it in to one of our stores together with the products original packaging and labeling within 28 days. We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt.

If you wish to return any item due to it being faulty, please complete the details on the reverse side of your delivery note giving details of the fault and send it back to us together with the item in its original packaging, where possible, within 28 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate.If you are in any doubt, please contact our customer service department. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

Prices

Prices in our UK stores and our webstores in UK, CA, CH, JP, KR, NO, NZ, PO & ZA are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise. All prices are subject to change without prior notice. Prices in our Eurozone webstores are shown in euros (€) and are inclusive of VAT at the local rate for that country. Prices in our Swedish webstore are shown in SEK and are inclusive of Swedish VAT. Prices in our Danish webstore are shown in DKK and are inclusive of Danish VAT. Prices in our Australian webstore are shown in AUD and do not include VAT. Prices in our US webstore are shown in USD and do not include VAT.

If you have purchased or wish to purchase an item from Cotswold Outdoor and find the same item offered for sale at a lower price by any other retailer, we will refund the difference or match that price (including postage and packaging) . This offer is available on current season products in stock at the time of purchase and on products of an identical style, size and colour that are held in stock by other UK retailers. All price matches must be carried out within 7 days and availability and price must be confirmed by the store or call centre. No further affiliate, promotional or media discount applies.

SALE, Offers & Rock Bottom Discounts

Black Friday Offers 'Up To 50% Off' Sale & Ordnance Survey Offer:

  • The promotion applies to selected lines online only and runs from Thursday 27th November to Monday 1st December 2014, 11:59pm GMT.
  • The promotion cannot be used in conjunction with any other offer or discount.
  • Offers may be changed or withdrawn without notice by Cotswold Outdoor Ltd and has no cash alternative.
  • You must complete your purchase of the Offer during the Promotional Period in order to receive the indicated discount.
  • Offers are available for Home Delivery and Click & Collect. Subject to stock availability, and whilst stock lasts.
  • No voucher code or discount code is required to receive the discount.
  • Standard terms and conditions for using the Cotswold Outdoor website apply. If you have any queries, please contact us.

SALE, Offers & Rock Bottom discounted items cannot be purchased in conjunction with any other offer or discount. Unfortunately, promotional codes will not work against sale items - the discounts we usually offer to groups or affiliates are not available on sale items, offers or Rock Bottom discount items as these products have already been substantially discounted.

Gift Vouchers, Gift Cards and eVouchers - UK stores and webstores only

Gift Vouchers

Cotswold Outdoor Gift Vouchers can be redeemed for goods in any Cotswold Outdoor store or online at cotswoldoutdoor.com. However, our vouchers cannot be redeemed for cash or gift vouchers or be used as payment on an existing credit agreement.

For purchases in store, where Gift Vouchers used have a greater value than the goods being purchased, no change will be given above £4.99. For online redemption, if the value of the items purchased is lower than the value of the gift vouchers the remaining balance will be lost. Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.

Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, as Cotswold Outdoor is unable to replace a gift voucher if lost or stolen. Cotswold reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

Gift Cards

Gift cards can be purchased to any value between £5 and £1,000 and can be redeemed in multiple purchases until the balance is used. Gift Cards will expire on the date marked on the Gift Card holder. Gift Cards presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

To check the balance remaining of your gift card ask in store or contact customer services.

Gift Cards cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, as Cotswold Outdoor is unable to replace a gift card if lost or stolen. Cotswold reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

eVouchers

Cotswold Outdoor eVouchers can be purchased for any value. For purchases in store, where eVouchers offered have a greater value than the goods being purchased, no change will be given above £4.99. For online redemption, if the value of the items purchased is lower than the value of the gift vouchers the remaining balance will be lost. Multiple eVouchers may be redeemed in the same transaction up to the value of the goods being purchased.

eVouchers will expire on the date marked on the eVouchers. eVouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

eVouchers cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, as Cotswold Outdoor is unable to replace an eVoucher if lost or stolen. Cotswold reserves the right to refuse to accept an eVoucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

Discount and Promotional Codes

When placing your order using a discount or promotional code, please be aware that the following exclusions apply: courses supplied by Cotswold Outdoor, gift cards and vouchers, postage, Rock Bottom items, previously discounted items, sale items and special order items. In addition, this offer cannot be used in conjunction with any other Cotswold Outdoor offer or discount.

Cotswold Outdoor reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of Cotswold Gift Vouchers, Gift Cards and eVouchers, if, at its discretion, it deems such action necessary. Changes will be published in Cotswold Outdoor stores and online at cotswoldoutdoor.com.

Cotswold Gift Vouchers, Gift Cards and eVouchers are issued by Cotswold Outdoor Limited. Registered address: Unit11, Kemble Business Park, Crudwell, Malmesbury, SN16 9SH. Registered number: 3382348 (England).

Products

Products are sold singly unless otherwise stated and are not always available through every outlet. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

Special orders

If we do not stock your preferred product, we can try our best to obtain the item direct from the supplier. However, the terms and conditions do change from standard stock and a special order:

  • If ordering in store, they will require a 25% deposit on the product. If ordering through Direct Sales, and if unsuitable you only receive 75% of your costs back via a refund
  • Delivery can take 2-3 weeks
  • You need to be exact on your preference of colour and size. As its not a standard stock item, if purchased through Direct Sales you will only receive 75% of your costs back
  • No discount can be redeemed against a special order
  • The supplier may charge a postal cost for a one off order and small order charge may also be included

Please contact us or a store directly to check availability and costs.

Guarantee

All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse.

In the event of a warranty claim, please return the item with a copy of the original receipt to either the location the item was purchased from or to our customer service department at:

  • Cotswold Outdoor Ltd
  • Customer Returns
  • P O Box 75
  • Malmesbury
  • SN16 9WQ

Please identify clearly the area or part that has failed. All items must be returned in a clean, dry condition, otherwise they may be returned to you without attention. Further advice is available by contacting our Customer Service Department during office hours.

Distance Selling Regulations

You have a right to cancel your order for up to fourteen days following the day after the date of delivery for any item purchased through the catalogue or website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.

To cancel any item, you can e-mail, fax or write to us quoting your customer number and order number. You must take reasonable care of the items and retain all original packaging. Returning your items within 7 days of cancellation will result in a prompt refund. Items may be returned to any Cotswold Outdoor store or to our Customer Service department. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.

Providing the goods are received back with their original packaging and all accessories, you will receive a refund within thirty days of your notice to cancel.

Force majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Complaints

Any complaint or compliment can be sent to our Customer Service Department. We will endeavor to deal with you complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Content

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of the Cotswold Outdoor Ltd group until final payment of all sums owing in respect of those goods has been received in full by us.

Other

Bear Grylls image rights

© 2012 Discovery Communications, LLC. Used under license. All rights reserved. Craghoppers is not affiliated with Discovery Communications, LLC.

Community Terms & Conditions

Our website, community.cotswoldoutdoor.com is a social networking tool published by Cotswold Outdoor Ltd. By joining our site you are accepting our Terms and Conditions. We may decide to change them at any time and if we do so those changes will be written into these terms and conditions. It is the responsibility of users to be aware of these terms and conditions in case there are any changes. Writing the changes in here is our obligation, keeping an eye on them is yours. Continuing to use the site after a change has been made is your acceptance of the changes.

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site. If you become aware of any inappropriate content by any member of this site, please contact us by clicking on the "Report this page" link at the footer of every page.

This site and the information, names, images, pictures, logos and icons regarding or relating to Cotswold Outdoor Ltd, its products and services (or to third party products and services), is provided "as is" and on an "is available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Use of and Membership in the community.cotswoldoutdoor.com service is void where prohibited.

By using the community.cotswoldoutdoor.com Services, you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you are 15 years of age or older; and (d) your use of the community.cotswoldoutdoor.com services does not violate any applicable law or regulation. Your profile may be deleted and your Membership may be terminated without warning, if we believe you to be in breach of any of the above terms. In no event will Cotswold Outdoor Ltd be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.

Cotswold Outdoor Ltd does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. The names, images and logos identifying Cotswold Outdoor Ltd or third parties and their products and services are proprietary marks of the Cotswold Outdoor Ltd and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any trademark or patent of Cotswold Outdoor Ltd or any other third party.

Registered User

A fully registered member of community.cotswoldoutdoor.com requires the user to have filled out the following information: Screen Name, First Name, Last Name, Email Address, Country of Origin, Birthday, How you found out about us and Upload a profile photo.

Competitions

On entering a competition (the person, persons or organisation entering the competition) agree to be bound by these terms and conditions and Cotswold Outdoor Ltd shall only accept submissions (defined below) on that basis. Cotswold Outdoor Ltd reserves the right to substitute an alternative prize of equal value. There is no cash alternative. Entries should only be made via the Internet. Entries must be received by 5pm GMT on the closing day of the competition as stated on the competition entry form. No responsibility can be accepted for non-receipt of submitted entries. Employees of Cotswold Outdoor Ltd, their families and agents are not eligible to take part in the competition.

Responses via the website are deemed to be signed by virtue of having been submitted. Cotswold Outdoor Ltd reserves the right to terminate the competition before a judgement is made and it will endeavour to notify entrants of the termination and where possible provide an explanation of such a termination. Cotswold Outdoor Ltd reserves the right to change the submission deadline and timetable for whatever reason. Cotswold Outdoor Ltd will endeavour to inform all entrants of these changes.

Cotswold Outdoor Ltd shall at its sole discretion select the winner from the prize draw. By entering a competition you accept that you will be subscribed to the community.cotswoldoutdoor.com e-newsletter.

All entrants must be 18 or over and resident in the United Kingdom. Information gathered in the running of competitions or promotions is not shared with any 3rd party except where the competition or promotion is run in conjunction with a 3rd party and sharing information is necessary to support the promotion.

Disclaimer

All outdoor activities are potentially hazardous. The information provided on this website offers guidelines only, and is no substitute for personal instruction from a qualified person. Whilst every effort has been made to ensure the accuracy of the information, no responsibility can be accepted for any errors or omissions. By choosing to follow any of the advice, the viewer accepts personal responsibility for a) learning any techniques required, b) any risks involved, and c) any loss, damage, or injury sustained of any kind - including death - howsoever caused.

Privacy Statement

community.cotswoldoutdoor.com (which means company name and their associated companies) is committed to protecting your privacy when you use our on-line service ("Service"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our websites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. By using this site ("website") or our Services, you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?

community.cotswoldoutdoor.com collects and processes information about you in order to:

  1. identify you each time you visit a website or wish to have a Service provided
  2. process orders or applications submitted by you
  3. improve our Services and website
  4. Customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches;
  5. carry out research on the demographics, interests and behaviour of all of our members; and
  6. send you information we think you may find useful, including information about new community.cotswoldoutdoor.com products and services.

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests, hobbies and preferences You are under no obligation to provide this information, but if you don't then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about special offers).

Log Files/ IP Adresses

When you visit our websites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non Personal Information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our website. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our website, with information relating to the number of users linking to our website from their sites. You cannot be identified from this information.

Use of Cookies

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords. We use cookies for the following reasons:

  1. To identify who you are and to access your account information;
  2. To estimate our audience size and patterns;
  3. To ensure that you are not asked to register twice;
  4. To control how often visitors see similar ads;
  5. To track preferences and to improve and update our website; and
  6. To track the progress and number of entries in some of our promotions and contests.

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

With whom is the information shared?

community.cotswoldoutdoor.com will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf. community.cotswoldoutdoor.com may disclose aggregate statistics about our sales, our website visitors and members of our services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.

community.cotswoldoutdoor.com may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of community.cotswoldoutdoor.com and its website, visitors to the website and members of our Services. Our website contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. community.cotswoldoutdoor.com is not responsible for the privacy policies or the content of such sites. We will only sell or rent your personal information to a third party either as part of a sale of the assets of community.cotswoldoutdoor.com having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Information about products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time community.cotswoldoutdoor.com may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please email us.

Security

community.cotswoldoutdoor.com places a great importance on the security of all information associated with our members. We have security measures in place to attempt to protect against the loss, misuse and alteration of member data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where is the information stored?

Information which you submit via our website service is stored on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws. In addition, if you use our Service while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.

Comments

If you have any questions, concerns or comments about our Privacy Policy then please email us.

Explore More Benefits Scheme Terms & Conditions

The Explore More Benefits Scheme is operated by Cotswold Outdoor Ltd, Unit 11 Kemble Business Park, Crudwell, Malmesbury, Wiltshire SN16 9SH ("we", "us" or "our").

This page (together with our General Terms and Conditions, Community Terms of Use and our Privacy Policy) sets out the terms and conditions of the Explore More benefits scheme ("the scheme"). Where there is any inconsistency with our other terms and conditions, the terms and conditions set out below prevail.

Please read these terms and conditions carefully before using the membership card which we provide you under the scheme ("your membership card"). By registering with the scheme or using your membership card, you indicate that you accept these terms and conditions.

Registration to Explore More Benefits Scheme

Any individual who is aged 16 years or over and is a resident of Great Britain is eligible to become a member of the scheme. Our employees and any relatives of such employees are eligible to become members of the scheme, subject to the restrictions in these terms and conditions.

You can apply to become a member of the scheme by registering in any participating Cotswold Outdoor store or by calling the Explore More helpline 0844 557 7755 (Monday to Friday 9am – 5.30pm). If you apply by telephone, you may be asked to register security details on your membership record to help us protect you against fraud. We reserve the right to refuse any application for membership.

Explore More membership card

As a member of the scheme you will receive a membership card which will remain our property. Your membership card is evidence of your membership of the scheme and you may be required to present this in certain circumstances.

A membership card is not a cheque guarantee, credit or debit card, and cannot be exchanged for any monetary value. Your membership card may only be used by you and for your benefit. You may not transfer any rights or duties of your membership. We reserve the right to withdraw any individual membership card at any time.

You can use your membership card at participating Cotswold Outdoor stores, on our website or via phone or mail order. You cannot redeem any benefits of the scheme at any store which does not participate in the scheme, including (but not limited to) The North Face and Rock Bottom Outlet. We reserve the right to enrol, withdraw or amend the participation of any store in the scheme at any time.

Changes to Explore More Benefit Scheme

If your contact details change, please contact us on 0844 557 7755 (Monday to Friday 9am – 5.30pm) or by email to exploremore@cotswoldoutdoor.com and we will update these for you. You may be asked to register or confirm existing security details.

We reserve the right to revise and amend these terms and conditions from time to time and we will notify you of such changes by using the contact details you have provided to us or by posting a notification on our website. You will be subject to the terms and conditions in force at the time that you make use of a benefit under the scheme.

We reserve the right to withdraw this scheme at any time in accordance with these terms and conditions.

Two Year Guarantee

All products sold are covered by a manufacturers guarantee. These are normally twelve months unless otherwise stated from the date of the original sales invoice.

In addition to the first twelve months manufacturers guarantee for all purchases recorded against your Explore More membership we provide a further twelve months guarantee on all new products Purchased from 1st September 2013 at no extra cost

This guarantee covers items against failure to provide reasonable wear owing to defective workmanship or materials from reasonable wear.

If your item does develop a fault, we will arrange for it to be repaired or replaced, at our discretion, free of charge. If the item is replaced, and an exact replacement is not available, we will do so with one of equivalent specification.

The guarantee excludes faults caused by accident, neglect, including improper care, treatment or exposure to conditions deemed beyond normal conditions, misuse or where the product is deemed to have come to the end of its life through reasonable wear and tear. Any liability is limited to the item only and excludes any consequential loss.

Terms of Explore More member benefits

Monthly Prize Draw:

Until further notice, members will have the opportunity to be entered into a prize draw to win Cotswold Outdoor gift vouchers.

(a) Entry for residents of Great Britain

As a resident of Great Britain (England, Scotland or Wales), each time you supply your membership card number when purchasing goods in a participating Cotswold Outdoor store in Great Britain, on our website or via phone or mail order, you will be automatically entered into a monthly prize draw.

If a member is resident in Great Britain but visits a Cotswold Outdoor store in Northern Ireland, he or she may obtain a free entry into the draw for that month by presenting their membership card at the counter and asking to be entered into the "Monthly Prize Draw".

(b) Entry for residents of Northern Ireland

For residents of Northern Ireland, no purchase is necessary. You may enter a free prize draw by presenting your membership card in a participating Cotswold Outdoor store and asking to be entered into the "Monthly Prize Draw", by sending your name, address and membership number on a postcard to the postal address set out below.

 

For residents of Northern Ireland only six entries are permitted each month. Each postal entry must be sent under separate postage and received by the closing date for the promotion in question, which will be the last day of the calendar month. If they are postmarked in one month but received the following month they will be entered into the draw for that following month for as long as such promotions continue to be held.

(c) Terms applicable to all entries

A member cannot make an entry on behalf of another person. No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in the post. Proof of posting will not be regarded as proof of delivery. Any entry which is illegible, contains false, incomplete or misleading information or is otherwise not in accordance with these terms and conditions will be ineligible for entry into the draw. No purchase is necessary. All prizes must be claimed within 3 months of notification of winning the prize.

All entries from residents of Great Britain and Northern Ireland go into the "hat" for each draw. Each prize draw is open until the end of that calendar month. Within 5 days of the closing date of each prize draw, we will randomly select a winner entry from all of the eligible entries during that calendar month. We will notify the winner by post within 10 days of the closing date of that prize draw.

(d) Notification of winner

We will present the winner with Cotswold Outdoor gift vouchers to the value of £100. All prizes will be provided to winners, within 30 days of the closing date of the prize draw by post or, where the winner agrees, having been offered this at our discretion, in person at a Cotswold Outdoor store. Normal Cotswold Outdoor gift voucher terms and conditions apply. Gift vouchers may be redeemed in any Cotswold Outdoor store.

By entering a prize draw, you grant us permission to use your name and likeness for the purpose of announcing the winner of the prize draw and for any print, point of sale or other marketing materials relating to this prize draw. Entrants must retain all transaction receipts as proof may be required when claiming prizes.

If you are a winner, you may have to provide additional information (including, without limitation, proof of age, transaction or identity) and complete additional documents and return them to us within a specified period. If you fail to satisfactorily provide such information or complete such documents within the required time period, or if notification is returned as undeliverable, you may be disqualified as a winner and an alternative winner may be selected.

(e) Administration of prize draw

The Company is the promoter of this prize draw and all postal entries should be sent to: Cotswold Outdoor Ltd., Head Office, Unit 11,Kemble Business Park, Crudwell, Malmesbury, Wiltshire, SN16 9SH. No employee of the Company or a relative of an employee of the Company is eligible to enter this prize draw.

We reserve the right to disqualify any entrant and/or winner in our sole discretion if there is any reason to believe that there has been a breach of these terms and conditions or of the spirit of this prize draw. The Company's decision is final in all matters relating to this prize draw and no correspondence or discussion will be entered into. We will send to anyone on request the names of the winners in the 3 months immediately preceding any such request. Any request should be sent to the postal or email address set out in these terms and conditions and, if postal, should be accompanied by a self addressed envelope. In the event of unforeseen circumstances the Company reserves the right to modify these terms and conditions prior to any closing date.

Offers and other additional benefits

From time to time we may provide you with additional offers and discounts which may be redeemed in participating Cotswold Outdoor stores, on our website or via phone or mail order and with selected third parties. Such additional offers and discounts are subject to any additional terms and conditions that we notify to you from time to time.

PLEASE NOTE: All offers cannot be used in conjunction with any other offer or discount and are subject to availability..

Rate and Review Terms & Conditions

These rules set out the terms of how you may submit or make use of any customer review on our website. These rules supplement our terms of website use and our privacy policy, and apply to all users of our website.

By accessing and submitting content on our website, you accept and agree to abide by all the terms and conditions of these rules.

Guidelines

We are keen that our customers get all the information they need to make informed decisions about our products. We encourage all customers who have purchased a product via our website to share their experiences of the product, but to follow these simple guidelines.

Your review must:

 
  • Be your honest opinion - whether positive or negative
  • Be accurate - where it states facts
  • Be relevant - focus on specific features of a product and your experience with it
  • Be concise – there is no limit but we recommend no more than 300 words

However, your review must not:

  • Be obscene, distasteful, offensive or spiteful
  • Be defamatory to or harass another person
  • Impersonate another person or misrepresent your identity
  • Contain the name, contact details or any other personal data of another person
  • Contain any advertising or promotional material or links to another website
  • Contain material created by another person or which infringes the rights of another person
  • Contain details about price or availability
  • Comment on another customer review

These guidelines apply to every customer review and must be complied with in spirit as well as to the letter. We will determine, in our sole discretion, whether a customer review breaches these guidelines.

How we may use your customer review

You shall retain ownership of any copyright in any customer review you submit to our website, but by submitting a customer review you shall:

  1. grant us the right to freely use, edit, alter, reproduce, publish and distribute the material contained in your customer review. Such permission is free of charge, never-ending and may be sub-licenced to any third party as we may in our sole discretion decide;
  2. warrant to us that your review is wholly original to you and not wholly or substantially copied from any other material and does not contravene any of our guidelines (as set out above);
  3. and waive any moral rights or similar rights which you may have in your customer review, to the extent permitted by law

The rights which you grant us in respect of any customer review you submit to our website mean (without limitation) that we are free to publish all or part of it, even if you change your mind and request us to remove it; we may remove or edit it, even if it is not in contravention of our guidelines; and we may use it in relation to the promotion or advertising of products and services on our website.

Breach of our rules and guidelines

We reserve the right at our sole discretion to refuse, remove or edit any customer review which we deem to be in contravention of these rules and we expressly exclude our liability for any loss or damage arising from the use of the customer reviews by any person in contravention of these rules.

When we consider that a breach of these rules has occurred, we may at our discretion take such action as we deem appropriate. Any failure to comply with these rules constitutes a material breach of the terms of use on which you are permitted to use our website, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our website;
  • Immediate, temporary or permanent removal of any customer review already submitted to our website;
  • Issue of a warning to you;
  • Legal proceedings against you for reimbursement of all costs (including, but not limited to, our reasonable administrative and legal costs) resulting from the breach;
  • Further legal action against you; and
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law

We exclude our liability for all action we may take in response to breaches of these rules. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

Our liability

Any customer review or other material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
  • any liability for any indirect or consequential loss or damage incurred by any user in connection with our website and any materials posted on it, including (but not limited to) loss of income, profits, data or goodwill

Nothing in these rules shall prevent claims against us for loss of or damage suffered by you arising from our breach of these rules nor shall it affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Complaints

If you wish to complain about any customer review posted on our website, please use the 'Report this page' feature at the bottom of the relevant page.

Changes to these rules

We may revise these rules at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

Review Competition Official Rules

The entry deadline for participation in the monthly competition is the last day of each month 11:59 p.m. (GMT) An entry is created when a registered online account user completes a product review at www.cotswoldoutdoor.com during the monthly period, and the product review is subsequently approved by Cotswold Outdoor.

To complete a product review, select a product you wish to review by identifying the category, sub-category, and product, and follow the online instructions to either log in to your user account, or establish a free user account by completing the registration form. Follow the instructions to complete and submit a product review. Please refer to full product review terms and conditions.

Review Competition Terms and Conditions

  • Each applicant may create multiple entries in any one month.
  • Entries will be judged by Cotswold Outdoor and a single winner selected each month for the best product review submitted from all eligible entries in that month.
  • Please be sure to provide a valid email address daytime contact phone number and mailing address at registration. In the event that an entry is disqualified due to the provided details being incorrect, incomplete, a duplicate, or not being those of the participant, the prize will not be sent out and an e-mail notification will be sent instead. Once an entry has been judged or notified as being ineligible, requests to change the details of the applicant will not be accepted.
  • Cotswold Outdoor accepts no responsibility in the event that the prize cannot be mailed out because the winner could not be contacted, i.e., incorrect email address or other incorrect contact information.
  • This competition is open to end users worldwide. Cotswold Outdoor employees or other associated persons are not eligible to take part in this competition. If any of the details (applicant, telephone, mobile phone, address, e-mail etc.) are found to be related to Cotswold Outdoor then the entry will not be eligible.
  • All winners will be notified by email within 10 days of the closing date for the competition. If a winner does not reply to the prize confirmation notice by the specified time, they will be considered to have abandoned their claim to the prize.
  • If there are any matters not explicitly covered by these terms and conditions, Cotswold Outdoor reserves the right to change or cancel the competition. Any changes in the competition format or prizes will be as announced on the Cotswold Outdoor website.
  • Prizes will be provided to winners, within 30 days of the closing date of the competition by post or, where the winner agrees, having been offered this at our discretion, in person at a Cotswold Outdoor store.
  • Cotswold Outdoor reserves the right to disqualify an application if the details provided are found to be fake or untrue.
  • Cotswold Outdoor will consider those who take part in this competition to have fully understood and agreed to abide by these terms and conditions.
  • The prizes are provided as is and may not be exchanged for cash. In the event of a product shortage or other factors that lead to a change in the contents of the prizes, Cotswold Outdoor reserves the right to substitute a prize with a product of equal value.

Christmas Brochure Competition

Click here to view the full terms and condistions.

Competition closes at 11.59pm GMT, 9th January 2015.

Alpbach Competition: Terms & Conditions

1. Terms & Conditions:

2. This prize draw (“Prize Draw”), courtesy of Inghams, is open to all UK residents aged 18 or over only, except employees or family members of employees of Hotelplan and Cotswold Outdoor.

3. We will randomly select 1 winner’s entry from all of the eligible entries. We will notify the winner by phone or email within 10 days of the closing date of the prize draw.

4. The Prize consists of, 1 x 7 night holiday including flights for 2 to the 4* Hotel Alphof and includes breakfast and 4-course evening meals for the duration of your stay.

5. Travel Insurance is not included but must be taken, from your chosen travel insurance provider.

6. Winners are responsible for transfers to and from the hotel and any other costs associated with the acceptance of the Prize.

7. The Prize is subject to availability, non-transferable, non-negotiable and cannot be substituted for any other prize or cash value, be used in conjunction with any other offer and has no cancelation value once booked.

8. By entering the Prize Draw, participants agree to:

  • The terms and conditions of the Prize Draw.
  • Inghams booking conditions.
  • Being contacted by Inghams for marketing purposes.
  • Receive communications from Cotswold Outdoor. You can opt out of any future communication by unsubscribing.

9. In the event of non-acceptance, no answer or failure to accept within the specified period or for the dates available, Inghams reserves the right to withdraw the prize.

10. By entering the Prize Draw, the winners consent to take part in any publicity accompanying or resulting from this Prize Draw.

11. Prize redeemable between January-March 2015 subject to availability.

12. Competition closes at 11.59pm on November 30th 2014.

#WalkingHome Competition

This competition is in no way sponsored, endorsed or administered by, or associated with, Twitter, or Facebook. You are submitting your personal details and entry to Cotswold Outdoor and not to the aforementioned social networks. Furthermore, by entering the competition you fully release Facebook, or Twitter from any liability.

1. Terms applicable to all entries

To enter the competition you must:

Post us a photo* on any of the two social networks listed below of your favourite walk, identifying where the location of the walk is. You must include the hashtag #walkinghome in your post**.

Submission on:

  • a. Twitter: You must also tag our handle @cotswoldoutdoor in your post and follow us.
  • b. Facebook: You must both like and post your entry on our page – either on our wall, or in the comments of a post clearly relevant to this competition: Regent Centre facebook.com/cotswoldoutdoor

*You must own all rights to the photo you share with us: It must either be your own original work or you have the right to post or otherwise distribute it. You will retain copyright and moral rights in all content that you submit as part of the competition.

**Photos submitted on Facebook not using the hashtag to identify them may be accepted as entries if clearly submitted in relation to a relevant competition post.

By submitting your photo as a valid entry (detailed above), you grant Cotswold Outdoor and Penguin Books a non-exclusive, royalty-free license to use or edit that photo on our social media accounts and relevant websites. You may submit more than one photo, but each photo only once per social media platform.

The closing date for this competition is 16th November 2014. By entering this competition you are agreeing to our terms & conditions.

All entries must be from persons aged 16 or over and must be a permanent resident of the United Kingdom. If you are under 18 years old by entering into this competition you confirm that you have consent to do so from your parent(s) or guardian(s) (as applicable). We are not responsible for late, lost or corrupted entries. We may also reject entries that we cannot understand or are incomplete for any reason.

Any photo submitted which is not in accordance with these terms and conditions will be ineligible for entry into the competition. We reserve the right to moderate, remove and/or edit any submissions (where we can) at any time and without notice. Cotswold Outdoor does not endorse any submitted content and takes no responsibility and assumes no liability for any such content.

No purchase is necessary.

2. The Prizes

Consist of eleven items in total, for ten entrants. One Men's Berghaus Suilven Jacket or Women's Berghaus Glissade III Jacket constitutes (with a book) the grand prize, and ten signed signed copies of Clare Balding’s Walking Home as standard prizes.***

3. Administration of prize competition

No employee of the companies Cotswold Outdoor or Penguin Books® or a relative of an employee of either company is eligible to enter this prize competition. We reserve the right to disqualify any entrant and/or winner in our sole discretion if there is any reason to believe that there has been a breach of these terms and conditions or the spirit of this prize competition. Cotswold Outdoor's decision is final in all matters relating to this prize competition and no correspondence or discussion will be entered into.

The winners will be chosen by appointed judges within 10 days of the competition closing, the names of whom (as according to their social media profile) will be made available upon request and may be used to announce the winner where appropriate. We will make every reasonable effort to contact winners by the relevant social media network or post. If we cannot get in touch (as deemed by receiving a non-automated reply to recognize our communication) with the winner within 5 working days, the prize will be withdrawn and we may re-award it to another entrant at our absolute discretion.

The appointed judges will consist of members of the Digital Marketing Team and a representative of Penguin Books. The judging criteria will be how well the spirit of the specified theme is conveyed in the submitted photo entry.

You agree to pay for all royalties, fees, and any other monies that are owed to any person in connection with any submitted content and Cotswold Outdoor