We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), telephone, post, fax or through any of our stores in the UK. Please refer to our latest catalogue payment section for details. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Maestro, Solo and Paypal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.
No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. General terms and conditions for website users and customers
By using this site you are agreeing to these terms and conditions.
These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Outdoor and Cycle Concepts Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
References to the 'company', 'us' or 'we' will refer to Outdoor and Cycle Concepts Ltd. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Website shall include reference to all URL's owned Outdoor and Cycle Concepts Ltd.
Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can by obtained from our Customer Service Department and are also listed within the current main catalogue. All delivery charges are subject to change without prior notice.
Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, (Post Orders with a cheque), an alternative or refund in full for the item(s) concerned will be given.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
Delivery windows provided by our courier companies are an estimate only and may change due to issues outside of our control. These could include but are not limited to issues such as inclement weather or traffic delays. If you need a delivery by a specific date, we recommend you use a Named Day delivery service.
BFPO Delivery: Please note that parcels direct from us to BFPO addressses do not qualify for free delivery as per the BFPO's relatives and friends service, therefore BFPO deliveries will be charged at our standard BFPO delivery rates. If you wish to take advantage of the BFPO free delivery scheme for relatives and friends, you will need to take your parcel to the Post Office.
We want you to be entirely satisfied with every purchase made from us and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please complete the details on the reverse side of your delivery note and send it back to us or bring it in to one of our UK stores in a new and unused condition together with the products original packaging and labeling within 30 days. We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt.
Please note, we are unfortunately unable to process exchanges on international orders where the order has not been placed in GBP.
If you wish to return any item due to it being faulty, please complete the details on the reverse side of your delivery note giving details of the fault and send it back to us together with the item in its original packaging, where possible, within 30 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate once the goods have been assessed by the returns team. If you are in any doubt, please contact our customer service department. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.
Prices in our UK stores and our webstores in UK, CH, JP, KR, NO, PO & ZA are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise. All prices are subject to change without prior notice. Prices in our Eurozone webstores are shown in euros (€) and are inclusive of VAT at the local rate for that country. Prices in our Swedish webstore are shown in SEK and are inclusive of Swedish VAT. Prices in our Danish webstore are shown in DKK and are inclusive of Danish VAT. Prices in our Australian webstore are shown in AUD and do not include VAT. Prices in our US webstore are shown in USD and do not include VAT.
If you have purchased or wish to purchase an item from us and find the same item offered for sale at a lower price by any other retailer, we will refund the difference or match that price (including postage and packaging) . This offer is available on current season products in stock at the time of purchase and on products of an identical style, size and colour that are held in stock by other UK retailers. All price matches must be carried out within 7 days and availability and price must be confirmed by the store or call centre. No further affiliate, promotional or media discount applies.
SALE, Offers & Rock Bottom discounted items cannot be purchased in conjunction with any other offer or discount. Unfortunately, promotional codes will not work against sale items - the discounts we usually offer to groups or affiliates are not available on sale items, offers or Rock Bottom discount items as these products have already been substantially discounted.
Standard terms and conditions for using the Cotswold Outdoor website apply. If you have any queries, please contact us.
End of season offers
Cotswold Outdoor Gift Vouchers can be redeemed for goods in any Cotswold Outdoor store or online at cotswoldoutdoor.com. However, our vouchers cannot be redeemed for cash or gift vouchers or be used as payment on an existing credit agreement.
For purchases in store, where Gift Vouchers used have a greater value than the goods being purchased, no change will be given above £4.99. For online redemption, if the value of the items purchased is lower than the value of the gift vouchers the remaining balance will be lost. Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.
Gift Vouchers will expire 12 months from the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, as we are unable to replace a gift voucher if lost or stolen. We reserve the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
Gift Cards can be purchased to any value between £5 and £1,000 and can be redeemed in multiple purchases until the balance is used. Gift Cards will expire on the date marked on the Gift Card holder. Gift Cards presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
To check the balance remaining of your gift card ask in store or contact customer services.
Gift Cards cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, as we are unable to replace a gift card if lost or stolen. We reserve the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
Cotswold Outdoor eVouchers can be purchased for any value. For purchases in store, where eVouchers offered have a greater value than the goods being purchased, no change will be given above £4.99. For online redemption, if the value of the items purchased is lower than the value of the gift vouchers the remaining balance will be lost. Multiple eVouchers may be redeemed in the same transaction up to the value of the goods being purchased.
eVouchers will expire 12 months from the date marked on the eVouchers. eVouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
eVouchers cannot be returned or refunded, and orders cannot be cancelled, except in accordance with your legal rights. They should be treated as cash, as we are unable to replace an eVoucher if lost or stolen. We reserve the right to refuse to accept an eVoucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
Discount and Promotional Codes
When placing your order using a discount or promotional code, please be aware that the following exclusions apply: courses supplied by us, gift cards and vouchers, postage, Rock Bottom items, previously discounted items, sale items and special order items. In addition, this offer cannot be used in conjunction with any other Cotswold Outdoor offer or discount.
We reserve the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of Cotswold Outdoor Gift Vouchers, Gift Cards and eVouchers, if, at its discretion, it deems such action necessary. Changes will be published in our stores and online at cotswoldoutdoor.com.
Cotswold Outdoor Gift Vouchers, Gift Cards and eVouchers are issued by Outdoor and Cycle Concepts Ltd. Registered address: Unit 11 Kemble Business Park, Crudwell, Malmesbury, SN16 9SH. Registered number: 3382348 (England).
Products are sold singly unless otherwise stated and are not always available through every outlet. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.
If we do not stock your preferred product, we can try our best to obtain the item direct from the supplier. However, the terms and conditions do change from standard stock and a special order:
Please contact us or a store directly to check availability and costs.
All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse.
In the event of a warranty claim, please return the item with a copy of the original receipt to either the location the item was purchased from or to our customer service department at:
Please identify clearly the area or part that has failed. All items must be returned in a clean, dry condition, otherwise they may be returned to you without attention. Further advice is available by contacting our Customer Service Department during office hours.
You have a right to cancel your order for up to fourteen days following the day after the date of delivery for any item purchased through the catalogue or website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.
To cancel any item, you can e-mail, fax or write to us quoting your customer number and order number. You must take reasonable care of the items and retain all original packaging. Returning your items within 7 days of cancellation will result in a prompt refund. Items may be returned to any Cotswold Outdoor store or to our Customer Service department. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.
Providing the goods are received back with their original packaging and all accessories, you will receive a refund within thirty days of your notice to cancel.
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.
Any complaint or compliment can be sent to our Customer Service Department. We will endeavour to deal with your complaint within eight business hours of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.
Any information displayed on our website(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
All items supplied to the customer remain the property of Outdoor and Cycle Concepts Ltd until final payment of all sums owing in respect of those goods has been received in full by us.
Bear Grylls image rights
© 2012 Discovery Communications, LLC. Used under license. All rights reserved. Craghoppers is not affiliated with Discovery Communications, LLC.
Our website, knowledge.cotswoldoutdoor.com, and the information, names, images, pictures, logos and icons regarding or relating to us, our products and services (or to third party products and services), is provided "as is" and on an "is available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Use of knowledge.cotswoldoutdoor.com service is void where prohibited.
Outdoor and Cycle Concepts Ltd does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. The names, images and logos identifying us or third parties and their products and services are proprietary marks of Outdoor and Cycle Concepts Ltd and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any trademark or patent of Cotswold Outdoor Ltd or any other third party.
All outdoor activities are potentially hazardous. The information provided on this website offers guidelines only, and is no substitute for personal instruction from a qualified person. Whilst every effort has been made to ensure the accuracy of the information, no responsibility can be accepted for any errors or omissions. By choosing to follow any of the advice, the viewer accepts personal responsibility for a) learning any techniques required, b) any risks involved, and c) any loss, damage, or injury sustained of any kind - including death - howsoever caused.
knowledge.cotswoldoutdoor.com collects and processes information about you in order to:
You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests, hobbies and preferences You are under no obligation to provide this information, but if you don't then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about special offers).
When you visit our websites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our website. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our website, with information relating to the number of users linking to our website from their sites. You cannot be identified from this information.
Information which you submit via our website service is stored on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws. In addition, if you use our Service while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.
The Explore More Benefits Scheme is operated by Outdoor and Cycle Concepts Ltd., Unit 11 Kemble Business Park, Crudwell, Malmesbury, Wiltshire SN16 9SH ("we", "us" or "our").
Please read these terms and conditions carefully before using the membership card which we provide you under the scheme ("your membership card"). By registering with the scheme or using your membership card, you indicate that you accept these terms and conditions.
Any individual who is aged 16 years or over and is a resident of Great Britain is eligible to become a member of the scheme. Our employees and any relatives of such employees are eligible to become members of the scheme, subject to the restrictions in these terms and conditions.
You can apply to become a member of the scheme by registering in any participating Cotswold Outdoor store or by calling the Explore More helpline 01666 575 500 (Monday to Friday 09:00 – 17.30). If you apply by telephone, you may be asked to register security details on your membership record to help us protect you against fraud. We reserve the right to refuse any application for membership.
As a member of the scheme you will receive a membership card which will remain our property. Your membership card is evidence of your membership of the scheme and you may be required to present this in certain circumstances.
A membership card is not a cheque guarantee, credit or debit card, and cannot be exchanged for any monetary value. Your membership card may only be used by you and for your benefit. You may not transfer any rights or duties of your membership. We reserve the right to withdraw any individual membership card at any time.
You can use your membership card at participating Cotswold Outdoor, Cycle Surgery, Runners Need and Snow+Rock stores, on the cotswoldoutdoor.com website or via phone or mail order. You cannot redeem any benefits of the scheme at any store which does not participate in the scheme, including (but not limited to) Rock Bottom Outlets, Harrods or Selfridges. We reserve the right to enrol, withdraw or amend the participation of any store in the scheme at any time.
If your contact details change, please contact us on 01666 575 500 (Monday to Friday 09:00 – 17.30) or by email to firstname.lastname@example.org and we will update these for you. You may be asked to register or confirm existing security details.
We reserve the right to revise and amend these terms and conditions from time to time and we will notify you of such changes by using the contact details you have provided to us or by posting a notification on our website. You will be subject to the terms and conditions in force at the time that you make use of a benefit under the scheme. We reserve the right to withdraw this scheme at any time in accordance with these terms and conditions.
All products sold are covered by a manufacturers guarantee. These are normally twelve months unless otherwise stated from the date of the original sales invoice.
In addition to the first twelve months manufacturers guarantee for all purchases recorded against your Explore More membership we provide a further twelve months guarantee on all new products purchased from 1st September 2013 from Cotswold Outdoor; or purchased from 28th October 2015 from Snow+Rock, Cycle Surgery and Runners Need at no extra cost.
This guarantee covers items against failure to provide reasonable wear owing to defective workmanship or materials from reasonable wear.
If your item does develop a fault, we will arrange for it to be repaired or replaced, at our discretion, free of charge. If the item is replaced, and an exact replacement is not available, we will do so with one of equivalent specification.
The guarantee excludes faults caused by accident, neglect, including improper care, treatment or exposure to conditions deemed beyond normal conditions, misuse or where the product is deemed to have come to the end of its life through reasonable wear and tear. Any liability is limited to the item only and excludes any consequential loss.
Monthly Prize Draw:
Until further notice, members will have the opportunity to be entered into a prize draw to win Cotswold Outdoor, Cycle Surgery, Runners Need or Snow+Rock gift vouchers.
(a) Entry for residents of Great Britain
As a resident of Great Britain (England, Scotland or Wales), each time you supply your membership card number when purchasing goods in a participating Cotswold Outdoor, Cycle Surgery, Runners Need or Snow+Rock stores in Great Britain, on the cotswoldoutdoor.com website or via phone or mail order, you will be automatically entered into the "Monthly Prize Draw".
If a member is resident in Great Britain but visits a Cotswold Outdoor store in Northern Ireland, he or she may obtain a free entry into the draw for that month by presenting their membership card at the counter and asking to be entered into the "Monthly Prize Draw".
(b) Entry for residents of Northern Ireland
For residents of Northern Ireland, no purchase is necessary. You may enter a free prize draw by presenting your membership card in a participating Cotswold Outdoor store and asking to be entered into the "Monthly Prize Draw", by sending your name, address and membership number on a postcard to the postal address set out below.
For residents of Northern Ireland only six entries are permitted each month. Each postal entry must be sent under separate postage and received by the closing date for the promotion in question, which will be the last day of the calendar month. If they are postmarked in one month but received the following month they will be entered into the draw for that following month for as long as such promotions continue to be held.
(c) Terms applicable to all entries
A member cannot make an entry on behalf of another person. No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in the post. Proof of posting will not be regarded as proof of delivery. Any entry which is illegible, contains false, incomplete or misleading information or is otherwise not in accordance with these terms and conditions will be ineligible for entry into the draw. No purchase is necessary. All prizes must be claimed within 3 months of notification of winning the prize.
All entries from residents of Great Britain and Northern Ireland go into the "hat" for each draw. Each prize draw is open until the end of that calendar month. Within 5 days of the closing date of each prize draw, we will randomly select a winner entry from all of the eligible entries during that calendar month. We will notify the winner by post within 10 days of the closing date of that prize draw.
(d) Notification of winner
We will present the winner with Cotswold Outdoor gift vouchers to the value of £100. All prizes will be provided to winners, within 30 days of the closing date of the prize draw by post or, where the winner agrees, having been offered this at our discretion, in person at a Cotswold Outdoor store. Normal Cotswold Outdoor gift voucher terms and conditions apply. Gift vouchers may be redeemed in any Cotswold Outdoor, Cycle Surgery, Runners Need or Snow+Rock store.
By entering a prize draw, you grant us permission to use your name and likeness for the purpose of announcing the winner of the prize draw and for any print, point of sale or other marketing materials relating to this prize draw. Entrants must retain all transaction receipts as proof may be required when claiming prizes.
If you are a winner, you may have to provide additional information (including, without limitation, proof of age, transaction or identity) and complete additional documents and return them to us within a specified period. If you fail to satisfactorily provide such information or complete such documents within the required time period, or if notification is returned as undeliverable, you may be disqualified as a winner and an alternative winner may be selected.
(e) Administration of prize draw
The Company is the promoter of this prize draw and all postal entries should be sent to: Explore More Prize Draw, Outdoor and Cycle Concepts Ltd., Unit 11 Kemble Business Park, Crudwell, Malmesbury, Wiltshire, SN16 9SH. No employee of the Company or a relative of an employee of the Company is eligible to enter this prize draw.
We reserve the right to disqualify any entrant and/or winner in our sole discretion if there is any reason to believe that there has been a breach of these terms and conditions or of the spirit of this prize draw. The Company's decision is final in all matters relating to this prize draw and no correspondence or discussion will be entered into. We will send to anyone on request the names of the winners in the 3 months immediately preceding any such request. Any request should be sent to the postal or email address set out in these terms and conditions and, if postal, should be accompanied by a self-addressed envelope. In the event of unforeseen circumstances the Company reserves the right to modify these terms and conditions prior to any closing date.
From time to time we may provide you with additional offers and discounts which may be redeemed in participating Cotswold Outdoor, Cycle Surgery, Runners Need and Snow+Rock stores, on the cotswoldoutdoor.com website or via phone or mail order and with selected third parties. Such additional offers and discounts are subject to any additional terms and conditions that we notify to you from time to time.
PLEASE NOTE: All offers cannot be used in conjunction with any other offer or discount and are subject to availability.
Cotswold Outdoor partner with Reevoo to deliver product and service reviews. Reevoo is an independent, trusted review and reference website operated by Reevoo Limited. By submitting reviews for inclusion on the Cotswold Outdoor website, you agree to Reevoo's Terms & Conditions..
Customer details will only be provided to facilitate the invitation to review items purchased, and will be used for this purpose only. Customer details will not be used by Reevoo for their own use.
We want our customers to get all the information they need to make informed decisions about our products. We encourage all customers who have purchased a product via our website to share their experiences of the product. Reviews published on the Cotswold Outdoor website will only be from customers that we have verified to have purchased from us.
Prior to your participation in our competition, please ensure you have read and agreed to the following terms and conditions.
*You must own all rights to the video you share with us: It must either be your own original work or you have the right to post or otherwise distribute it. You will retain copyright and moral rights in all content that you submit as part of the competition.
*Any video submitted which is not in accordance with these terms and conditions will be ineligible for entry into the competition. We reserve the right to moderate, remove and/or edit any submissions (where we can) at any time and without notice. Outdoor and Cycle Concepts Ltd does not endorse any submitted content and takes no responsibility and assumes no liability for any such content.