We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), telephone, post, fax or through any of our stores in the UK. Please refer to our latest catalogue payment section for details. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Maestro, Solo and Paypal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.
No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. General terms and conditions for website users and customers
By using this site you are agreeing to these terms and conditions.
These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with the Cotswold Outdoor Ltd group. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
References to the 'company', 'us' or 'we' will refer to the Cotswold Outdoor Ltd group. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by the Cotswold Outdoor Ltd group.
Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can by obtained from our Customer Service Department and are also listed within the current main catalogue. All delivery charges are subject to change without prior notice.
Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, (Post Orders with a cheque), an alternative or refund in full for the item(s) concerned will be given.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
Delivery windows provided by our courier companies are an estimate only and may change due to issues outside of our control. These could include but are not limited to issues such as inclement weather or traffic delays. If you need a delivery by a specific date, we recommend you use a Named Day delivery service.
BFPO Delivery: Please note that parcels direct from Cotswold Outdoor to BFPO addressses do not qualify for free delivery as per the BFPO's relatives and friends service, therefore BFPO deliveries will be charged at our standard BFPO delivery rates. If you wish to take advantage of the BFPO free delivery scheme for relatives and friends, you will need to take your parcel to the Post Office.
We want you to be entirely satisfied with every purchase made from the Cotswold Outdoor Ltd group and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please complete the details on the reverse side of your delivery note and send it back to us or bring it in to one of our stores together with the products original packaging and labeling within 28 days. We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt.
If you wish to return any item due to it being faulty, please complete the details on the reverse side of your delivery note giving details of the fault and send it back to us together with the item in its original packaging, where possible, within 28 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate.If you are in any doubt, please contact our customer service department. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.
Prices in our UK stores and our webstores in UK, CH, JP, KR, NO, PO & ZA are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise. All prices are subject to change without prior notice. Prices in our Eurozone webstores are shown in euros (€) and are inclusive of VAT at the local rate for that country. Prices in our Swedish webstore are shown in SEK and are inclusive of Swedish VAT. Prices in our Danish webstore are shown in DKK and are inclusive of Danish VAT. Prices in our Australian webstore are shown in AUD and do not include VAT. Prices in our US webstore are shown in USD and do not include VAT.
If you have purchased or wish to purchase an item from Cotswold Outdoor and find the same item offered for sale at a lower price by any other retailer, we will refund the difference or match that price (including postage and packaging) . This offer is available on current season products in stock at the time of purchase and on products of an identical style, size and colour that are held in stock by other UK retailers. All price matches must be carried out within 7 days and availability and price must be confirmed by the store or call centre. No further affiliate, promotional or media discount applies.
SALE, Offers & Rock Bottom discounted items cannot be purchased in conjunction with any other offer or discount. Unfortunately, promotional codes will not work against sale items - the discounts we usually offer to groups or affiliates are not available on sale items, offers or Rock Bottom discount items as these products have already been substantially discounted.
Cotswold Outdoor Gift Vouchers can be redeemed for goods in any Cotswold Outdoor store or online at cotswoldoutdoor.com. However, our vouchers cannot be redeemed for cash or gift vouchers or be used as payment on an existing credit agreement.
For purchases in store, where Gift Vouchers used have a greater value than the goods being purchased, no change will be given above £4.99. For online redemption, if the value of the items purchased is lower than the value of the gift vouchers the remaining balance will be lost. Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.
Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, as Cotswold Outdoor is unable to replace a gift voucher if lost or stolen. Cotswold reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
Gift cards can be purchased to any value between £5 and £1,000 and can be redeemed in multiple purchases until the balance is used. Gift Cards will expire on the date marked on the Gift Card holder. Gift Cards presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
To check the balance remaining of your gift card ask in store or contact customer services.
Gift Cards cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, as Cotswold Outdoor is unable to replace a gift card if lost or stolen. Cotswold reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
Cotswold Outdoor eVouchers can be purchased for any value. For purchases in store, where eVouchers offered have a greater value than the goods being purchased, no change will be given above £4.99. For online redemption, if the value of the items purchased is lower than the value of the gift vouchers the remaining balance will be lost. Multiple eVouchers may be redeemed in the same transaction up to the value of the goods being purchased.
eVouchers will expire on the date marked on the eVouchers. eVouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
eVouchers cannot be returned or refunded, and orders cannot be cancelled, except in accordance with your legal rights. They should be treated as cash, as Cotswold Outdoor is unable to replace an eVoucher if lost or stolen. Cotswold reserves the right to refuse to accept an eVoucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
Discount and Promotional Codes
When placing your order using a discount or promotional code, please be aware that the following exclusions apply: courses supplied by Cotswold Outdoor, gift cards and vouchers, postage, Rock Bottom items, previously discounted items, sale items and special order items. In addition, this offer cannot be used in conjunction with any other Cotswold Outdoor offer or discount.
Cotswold Outdoor reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of Cotswold Gift Vouchers, Gift Cards and eVouchers, if, at its discretion, it deems such action necessary. Changes will be published in Cotswold Outdoor stores and online at cotswoldoutdoor.com.
Cotswold Gift Vouchers, Gift Cards and eVouchers are issued by Cotswold Outdoor Limited. Registered address: Unit11, Kemble Business Park, Crudwell, Malmesbury, SN16 9SH. Registered number: 3382348 (England).
Products are sold singly unless otherwise stated and are not always available through every outlet. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.
If we do not stock your preferred product, we can try our best to obtain the item direct from the supplier. However, the terms and conditions do change from standard stock and a special order:
Please contact us or a store directly to check availability and costs.
All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse.
In the event of a warranty claim, please return the item with a copy of the original receipt to either the location the item was purchased from or to our customer service department at:
Please identify clearly the area or part that has failed. All items must be returned in a clean, dry condition, otherwise they may be returned to you without attention. Further advice is available by contacting our Customer Service Department during office hours.
You have a right to cancel your order for up to fourteen days following the day after the date of delivery for any item purchased through the catalogue or website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.
To cancel any item, you can e-mail, fax or write to us quoting your customer number and order number. You must take reasonable care of the items and retain all original packaging. Returning your items within 7 days of cancellation will result in a prompt refund. Items may be returned to any Cotswold Outdoor store or to our Customer Service department. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.
Providing the goods are received back with their original packaging and all accessories, you will receive a refund within thirty days of your notice to cancel.
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.
Any complaint or compliment can be sent to our Customer Service Department. We will endeavor to deal with you complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
All items supplied to the customer remain the property of the Cotswold Outdoor Ltd group until final payment of all sums owing in respect of those goods has been received in full by us.
Bear Grylls image rights
© 2012 Discovery Communications, LLC. Used under license. All rights reserved. Craghoppers is not affiliated with Discovery Communications, LLC.
Our website, community.cotswoldoutdoor.com is a social networking tool published by Cotswold Outdoor Ltd. By joining our site you are accepting our Terms and Conditions. We may decide to change them at any time and if we do so those changes will be written into these terms and conditions. It is the responsibility of users to be aware of these terms and conditions in case there are any changes. Writing the changes in here is our obligation, keeping an eye on them is yours. Continuing to use the site after a change has been made is your acceptance of the changes.
You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site. If you become aware of any inappropriate content by any member of this site, please contact us by clicking on the "Report this page" link at the footer of every page.
This site and the information, names, images, pictures, logos and icons regarding or relating to Cotswold Outdoor Ltd, its products and services (or to third party products and services), is provided "as is" and on an "is available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Use of and Membership in the community.cotswoldoutdoor.com service is void where prohibited.
By using the community.cotswoldoutdoor.com Services, you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you are 15 years of age or older; and (d) your use of the community.cotswoldoutdoor.com services does not violate any applicable law or regulation. Your profile may be deleted and your Membership may be terminated without warning, if we believe you to be in breach of any of the above terms. In no event will Cotswold Outdoor Ltd be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.
Cotswold Outdoor Ltd does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. The names, images and logos identifying Cotswold Outdoor Ltd or third parties and their products and services are proprietary marks of the Cotswold Outdoor Ltd and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any licence or right under any trademark or patent of Cotswold Outdoor Ltd or any other third party.
A fully registered member of community.cotswoldoutdoor.com requires the user to have filled out the following information: Screen Name, First Name, Last Name, Email Address, Country of Origin, Birthday, How you found out about us and Upload a profile photo.
On entering a competition (the person, persons or organisation entering the competition) agree to be bound by these terms and conditions and Cotswold Outdoor Ltd shall only accept submissions (defined below) on that basis. Cotswold Outdoor Ltd reserves the right to substitute an alternative prize of equal value. There is no cash alternative. Entries should only be made via the Internet. Entries must be received by 5pm GMT on the closing day of the competition as stated on the competition entry form. No responsibility can be accepted for non-receipt of submitted entries. Employees of Cotswold Outdoor Ltd, their families and agents are not eligible to take part in the competition.
Responses via the website are deemed to be signed by virtue of having been submitted. Cotswold Outdoor Ltd reserves the right to terminate the competition before a judgement is made and it will endeavour to notify entrants of the termination and where possible provide an explanation of such a termination. Cotswold Outdoor Ltd reserves the right to change the submission deadline and timetable for whatever reason. Cotswold Outdoor Ltd will endeavour to inform all entrants of these changes.
Cotswold Outdoor Ltd shall at its sole discretion select the winner from the prize draw. By entering a competition you accept that you will be subscribed to the community.cotswoldoutdoor.com e-newsletter.
All entrants must be 18 or over and resident in the United Kingdom. Information gathered in the running of competitions or promotions is not shared with any 3rd party except where the competition or promotion is run in conjunction with a 3rd party and sharing information is necessary to support the promotion.
All outdoor activities are potentially hazardous. The information provided on this website offers guidelines only, and is no substitute for personal instruction from a qualified person. Whilst every effort has been made to ensure the accuracy of the information, no responsibility can be accepted for any errors or omissions. By choosing to follow any of the advice, the viewer accepts personal responsibility for a) learning any techniques required, b) any risks involved, and c) any loss, damage, or injury sustained of any kind - including death - howsoever caused.
community.cotswoldoutdoor.com collects and processes information about you in order to:
You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests, hobbies and preferences You are under no obligation to provide this information, but if you don't then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about special offers).
When you visit our websites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our website. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our website, with information relating to the number of users linking to our website from their sites. You cannot be identified from this information.
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
community.cotswoldoutdoor.com will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf. community.cotswoldoutdoor.com may disclose aggregate statistics about our sales, our website visitors and members of our services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.
community.cotswoldoutdoor.com may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of community.cotswoldoutdoor.com and its website, visitors to the website and members of our Services. Our website contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. community.cotswoldoutdoor.com is not responsible for the privacy policies or the content of such sites. We will only sell or rent your personal information to a third party either as part of a sale of the assets of community.cotswoldoutdoor.com having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time community.cotswoldoutdoor.com may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please email us.
community.cotswoldoutdoor.com places a great importance on the security of all information associated with our members. We have security measures in place to attempt to protect against the loss, misuse and alteration of member data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
Information which you submit via our website service is stored on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws. In addition, if you use our Service while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.
The Explore More Benefits Scheme is operated by Cotswold Outdoor Ltd, Unit 11 Kemble Business Park, Crudwell, Malmesbury, Wiltshire SN16 9SH ("we", "us" or "our").
Please read these terms and conditions carefully before using the membership card which we provide you under the scheme ("your membership card"). By registering with the scheme or using your membership card, you indicate that you accept these terms and conditions.
Any individual who is aged 16 years or over and is a resident of Great Britain is eligible to become a member of the scheme. Our employees and any relatives of such employees are eligible to become members of the scheme, subject to the restrictions in these terms and conditions.
You can apply to become a member of the scheme by registering in any participating Cotswold Outdoor store or by calling the Explore More helpline 0844 557 7755 (Monday to Friday 9am – 5.30pm). If you apply by telephone, you may be asked to register security details on your membership record to help us protect you against fraud. We reserve the right to refuse any application for membership.
Explore More membership card
As a member of the scheme you will receive a membership card which will remain our property. Your membership card is evidence of your membership of the scheme and you may be required to present this in certain circumstances.
A membership card is not a cheque guarantee, credit or debit card, and cannot be exchanged for any monetary value. Your membership card may only be used by you and for your benefit. You may not transfer any rights or duties of your membership. We reserve the right to withdraw any individual membership card at any time.
You can use your membership card at participating Cotswold Outdoor stores, on our website or via phone or mail order. You cannot redeem any benefits of the scheme at any store which does not participate in the scheme, including (but not limited to) The North Face and Rock Bottom Outlet. We reserve the right to enrol, withdraw or amend the participation of any store in the scheme at any time.
If your contact details change, please contact us on 0844 557 7755 (Monday to Friday 9am – 5.30pm) or by email to firstname.lastname@example.org and we will update these for you. You may be asked to register or confirm existing security details.
We reserve the right to revise and amend these terms and conditions from time to time and we will notify you of such changes by using the contact details you have provided to us or by posting a notification on our website. You will be subject to the terms and conditions in force at the time that you make use of a benefit under the scheme.
We reserve the right to withdraw this scheme at any time in accordance with these terms and conditions.
All products sold are covered by a manufacturers guarantee. These are normally twelve months unless otherwise stated from the date of the original sales invoice.
In addition to the first twelve months manufacturers guarantee for all purchases recorded against your Explore More membership we provide a further twelve months guarantee on all new products Purchased from 1st September 2013 at no extra cost
This guarantee covers items against failure to provide reasonable wear owing to defective workmanship or materials from reasonable wear.
If your item does develop a fault, we will arrange for it to be repaired or replaced, at our discretion, free of charge. If the item is replaced, and an exact replacement is not available, we will do so with one of equivalent specification.
The guarantee excludes faults caused by accident, neglect, including improper care, treatment or exposure to conditions deemed beyond normal conditions, misuse or where the product is deemed to have come to the end of its life through reasonable wear and tear. Any liability is limited to the item only and excludes any consequential loss.
Monthly Prize Draw:
Until further notice, members will have the opportunity to be entered into a prize draw to win Cotswold Outdoor gift vouchers.
(a) Entry for residents of Great Britain
As a resident of Great Britain (England, Scotland or Wales), each time you supply your membership card number when purchasing goods in a participating Cotswold Outdoor store in Great Britain, on our website or via phone or mail order, you will be automatically entered into a monthly prize draw.
If a member is resident in Great Britain but visits a Cotswold Outdoor store in Northern Ireland, he or she may obtain a free entry into the draw for that month by presenting their membership card at the counter and asking to be entered into the "Monthly Prize Draw".
(b) Entry for residents of Northern Ireland
For residents of Northern Ireland, no purchase is necessary. You may enter a free prize draw by presenting your membership card in a participating Cotswold Outdoor store and asking to be entered into the "Monthly Prize Draw", by sending your name, address and membership number on a postcard to the postal address set out below.
For residents of Northern Ireland only six entries are permitted each month. Each postal entry must be sent under separate postage and received by the closing date for the promotion in question, which will be the last day of the calendar month. If they are postmarked in one month but received the following month they will be entered into the draw for that following month for as long as such promotions continue to be held.
(c) Terms applicable to all entries
A member cannot make an entry on behalf of another person. No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in the post. Proof of posting will not be regarded as proof of delivery. Any entry which is illegible, contains false, incomplete or misleading information or is otherwise not in accordance with these terms and conditions will be ineligible for entry into the draw. No purchase is necessary. All prizes must be claimed within 3 months of notification of winning the prize.
All entries from residents of Great Britain and Northern Ireland go into the "hat" for each draw. Each prize draw is open until the end of that calendar month. Within 5 days of the closing date of each prize draw, we will randomly select a winner entry from all of the eligible entries during that calendar month. We will notify the winner by post within 10 days of the closing date of that prize draw.
(d) Notification of winner
We will present the winner with Cotswold Outdoor gift vouchers to the value of £100. All prizes will be provided to winners, within 30 days of the closing date of the prize draw by post or, where the winner agrees, having been offered this at our discretion, in person at a Cotswold Outdoor store. Normal Cotswold Outdoor gift voucher terms and conditions apply. Gift vouchers may be redeemed in any Cotswold Outdoor store.
By entering a prize draw, you grant us permission to use your name and likeness for the purpose of announcing the winner of the prize draw and for any print, point of sale or other marketing materials relating to this prize draw. Entrants must retain all transaction receipts as proof may be required when claiming prizes.
If you are a winner, you may have to provide additional information (including, without limitation, proof of age, transaction or identity) and complete additional documents and return them to us within a specified period. If you fail to satisfactorily provide such information or complete such documents within the required time period, or if notification is returned as undeliverable, you may be disqualified as a winner and an alternative winner may be selected.
(e) Administration of prize draw
The Company is the promoter of this prize draw and all postal entries should be sent to: Cotswold Outdoor Ltd., Head Office, Unit 11,Kemble Business Park, Crudwell, Malmesbury, Wiltshire, SN16 9SH. No employee of the Company or a relative of an employee of the Company is eligible to enter this prize draw.
We reserve the right to disqualify any entrant and/or winner in our sole discretion if there is any reason to believe that there has been a breach of these terms and conditions or of the spirit of this prize draw. The Company's decision is final in all matters relating to this prize draw and no correspondence or discussion will be entered into. We will send to anyone on request the names of the winners in the 3 months immediately preceding any such request. Any request should be sent to the postal or email address set out in these terms and conditions and, if postal, should be accompanied by a self addressed envelope. In the event of unforeseen circumstances the Company reserves the right to modify these terms and conditions prior to any closing date.
From time to time we may provide you with additional offers and discounts which may be redeemed in participating Cotswold Outdoor stores, on our website or via phone or mail order and with selected third parties. Such additional offers and discounts are subject to any additional terms and conditions that we notify to you from time to time.
PLEASE NOTE: All offers cannot be used in conjunction with any other offer or discount and are subject to availability..
By accessing and submitting content on our website, you accept and agree to abide by all the terms and conditions of these rules.
We are keen that our customers get all the information they need to make informed decisions about our products. We encourage all customers who have purchased a product via our website to share their experiences of the product, but to follow these simple guidelines.
Your review must:
However, your review must not:
These guidelines apply to every customer review and must be complied with in spirit as well as to the letter. We will determine, in our sole discretion, whether a customer review breaches these guidelines.
You shall retain ownership of any copyright in any customer review you submit to our website, but by submitting a customer review you shall:
The rights which you grant us in respect of any customer review you submit to our website mean (without limitation) that we are free to publish all or part of it, even if you change your mind and request us to remove it; we may remove or edit it, even if it is not in contravention of our guidelines; and we may use it in relation to the promotion or advertising of products and services on our website.
We reserve the right at our sole discretion to refuse, remove or edit any customer review which we deem to be in contravention of these rules and we expressly exclude our liability for any loss or damage arising from the use of the customer reviews by any person in contravention of these rules.
We exclude our liability for all action we may take in response to breaches of these rules. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.
Any customer review or other material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
Nothing in these rules shall prevent claims against us for loss of or damage suffered by you arising from our breach of these rules nor shall it affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
If you wish to complain about any customer review posted on our website, please use the 'Report this page' feature at the bottom of the relevant page.
We may revise these rules at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.
The entry deadline for participation in the monthly competition is the last day of each month 11:59 p.m. (GMT) An entry is created when a registered online account user completes a product review at www.cotswoldoutdoor.com during the monthly period, and the product review is subsequently approved by Cotswold Outdoor.
To complete a product review, select a product you wish to review by identifying the category, sub-category, and product, and follow the online instructions to either log in to your user account, or establish a free user account by completing the registration form. Follow the instructions to complete and submit a product review. Please refer to full product review terms and conditions.
1. Prize consists of a three night Walk & More break for two adults at any of HF Holidays Country Houses around the UK offering this holiday.
2. A Country House Escape or Guided Walking weekend is also available to the winner as an alternative.
3. Includes Full Board en-suite accommodation, a daily choice of activities, transport to and from activities where applicable and the services of HF Holidays’ leaders.
4. Holidays is to be taken before 31 October 2015 and is based on two adults sharing a twin or double room. No purchase necessary. Voucher will be issued to claim the prize.
5. The prize is non-transferable, non-refundable and subject to availability. Applicants must be aged 18 or over. One entry per household.
6. Spending money, travel insurance, optional activities and personal expenditure or incidental costs are the responsibility of the winner. Travel to the holiday location is no included.
1. By entering this competition entrants agree to be bound by these rules.
2. Please note the following terms and conditions relate to the prize draw to “Win a gear bundle worth €500”
3. Entrants must be 18 years old or over.
4. The prize draw is open to residents of the UK & Republic of Ireland, except employees of Killary Gaelforce & Cotswold Outdoor their families, agents or anyone else professionally associated with the draw and competition.
5. Entries are to be submitted by completing the registration form at http://www.cotswoldoutdoor.com/competitions/gaelforce-events.
6. Only fully completed registrations will be eligible.
7. Only one entry per household.
8. The closing date for receipt of entries is midnight May 9th 2015.
9. The winner will be selected in a random draw by Cotswold Outdoor. If the winner is not contactable within 3 months, Cotswold Outdoor reserve the right to reallocate the prize awarded to the next randomly drawn valid entry or to forfeit the prize.
10. The judge’s decision will be final and no correspondence will be entered into.
11. The prize is non-transferable and cannot be exchanged for cash or any other offer, promotions or discount.
13. The ‘gear bundle’ prize worth €500 will be chosen by Cotswold Outdoor from stock at available at the time. The gear will chosen from The North Face, Berghaus, Haglofs, Rab & Jack Wolfskin ranges and will definitely include a The North Face Summit Series midlayer and a Rab Microlight Alpine jacket.
14. The prize winner will contacted via email during the week commencing May 11th 2015
1. An individual cannot make an entry on behalf of another person. No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in the post or are not received by any electronic means. Proof of posting will not be regarded as proof of delivery. Please be sure to provide a valid email address, daytime contact phone number and mailing address at registration. In the event that an entry is disqualified due to the provided details being incorrect, incomplete, a duplicate, or not being those of the participant, the prize will not be sent out and an e-mail notification will be sent instead. Once an entry has been judged or notified as being ineligible, requests to change the details of the applicant will not be accepted.
2. Cotswold Outdoor accepts no responsibility in the event that the prize cannot be mailed out because the winner could not be contacted, i.e., incorrect email address or other incorrect contact information.
3. Competitions are open to customers worldwide unless otherwise stated in the competition details. Cotswold Outdoor employees, members of their family or other associated persons are not eligible to take part in the competition. If any of the details (applicant, telephone, mobile phone, address, e-mail etc.) are found to be related to Cotswold Outdoor then the entry will not be eligible.
4. All entries go into the “hat” for each draw and the winner(s) randomly selected from all eligible entries.
5. All winners will be notified by email within 10 days of the closing date for the competition. If a winner does not reply to the prize confirmation notice by the specified date, they will be considered to have abandoned their claim to the prize.
6. If there are any matters not explicitly covered by these terms and conditions, Cotswold Outdoor reserves the right to change or cancel the competition. Any changes in the competition format or prizes will be as announced on the Cotswold Outdoor website.
7. Prizes will be provided to winners, within 30 days of the closing date of the competition by post or, where the winner agrees, having been offered this at our discretion, in person at a Cotswold Outdoor store.
8. Cotswold Outdoor reserves the right to disqualify an application if the details provided are found to be fake or untrue.
9. Cotswold Outdoor will consider those who take part in this competition to have fully understood and agreed to abide by these terms and conditions.
10. The prizes are as provided and may not be exchanged for cash or alternative. In the event of a prize consisting of a product, any shortage or other factors that lead to a change in the contents of the prizes, Cotswold Outdoor reserves the right to substitute a prize with a similar product of equal value.
11. By entering a prize draw, you grant us permission to use your name and likeness for the purpose of announcing the winner(s) of the prize draw and for any print, point of sale or other marketing materials relating to the prize draw.
12. The Company is the promoter of the prize draw. Cotswold Outdoor Ltd., Head Office, Unit 11, Kemble Business Park, Crudwell, Malmesbury, Wiltshire, SN16 9SH
13. We reserve the right to disqualify any entrant and/or winner in our sole discretion if there is any reason to believe that there has been a breach of these terms and conditions or of the spirit of the prize draw. The Company's decision is final in all matters relating to the prize draw and no correspondence or discussion will be entered into. We will send to anyone on request the names of the winners immediately preceding any such request. Any request should be sent to the postal or email address set out in these terms and conditions and, if postal, should be accompanied by a self addressed envelope. In the event of unforeseen circumstances the Company reserves the right to modify these terms and conditions prior to any closing date.