If you have decided not to keep an item, bought in-store or online, and wish to return or exchange it, please complete the details on your delivery note and send it back to us in a new and unused condition together with the product’s original packaging and labelling within 30 days. If you simply do not like your purchase, you will need to return the item at your own expense. If the item you have received is wrong or faulty, postage will be reimbursed.
If you wish to return a pair of shoes or boots bought in-store or online please place the box in a sealed plastic postal bag.
We aim to process all refunds as quickly as possible, however, during busy periods this may take up to 5-7 working days. Refunds can only be made to the card that was used at the time of purchase. Your card will be refunded as soon as we have processed your returned items.
If you paid for your order through PayPal, your account will be refunded within 5-7 working days upon receipt of your return. If you cancel your order before we have despatched it, you will get an automatic refund to your PayPal account.
We regret to inform you that we cannot be held responsible for returned goods that become lost in transit. We therefore strongly recommend that you use a recorded/insured delivery service and keep a record of this.