Video and In-Store Appointments Now Available

Our free appointment service is your opportunity to talk to our experts about your adventures so we can recommend the best kit for you – and throw in a little expert advice too. Book an appointment in your local store (local restrictions and opening times permitting) for our in-store services including boot and rucksack fitting, ski and snowboard boot fitting and gait analysis, or if you prefer, you can talk to us via a video link for expert advice from the comfort of your own home. Whatever your adventure, we’re here to help you get on your way.

 

Video Appointments

We’re excited to announce that you can now get the in-store appointment experience from the comfort and safety of your own home. Book a free and convenient video appointment with one of our experts to talk to us via video link about your adventures, and get personalised advice and kit recommendations tailored to however you get out there. We offer three different appointment types to suit all our customers – take a look below to decide which is right for you.

In-Store Appointments

We're now offering in-store appointments for your outdoor kit needs. Take the stress away from your planning by booking an appointment with one of our expert staff members, who will guide you through everything you need to know for your next outdoor kit purchase. We have a wide range of services available for appointments, allowing you to receive tailored advice specific to your needs and situation.

 

Find out more about the appointment services we are providing below, as well as the stores you can book in with, all from the comfort of your own home. We are looking forward to reconnecting with you, step-by-step.

The health and safety of our in-store experts and customers is a top priority, so in line with the latest government restrictions to prevent the spread of COVID-19 (coronavirus), most of our stores are now closed until further notice. In the meantime, please contact customer services on 01666 336447 for help and advice. 

Available Appointment Types

Whether you’re walking a section of Hadrian’s Wall or the whole of the Inca Trail, you want to make sure your rucksack fits correctly to prevent it from spoiling a trip of a lifetime. Our staff can help you pick the features you need such as a rain cover, hydration compatibility, walking pole loops, various pockets and of course the size, with a free rucksack fitting service in store.

Our highly-trained and knowledgeable staff will walk you through the process of achieving the perfect fitting pair of outdoor shoes. This is ideal to ensure you are selecting the correct shoe for your intended purpose, while also reducing fatigue and soreness throughout the day.

Our store experts can help advise you on a top-to-bottom adventure kit-list before you set off on your next big adventure. Do you need your next trip planned, but don't know where to begin with your kit? Take out the hassle and let us guide you on layering, mid-layers, outerwear, equipment and accessories with a personalised experience so you can focus on enjoying the outdoors.

When you go camping, your tent is your base and perhaps the most important of all your camping equipment. Your camping tent must be a comfortable place to sleep and live, but depending on the way you go camping, certain characteristics of a tent may be more important. We offer expert advice in-store to make your decision as easy as possible to ensure that you get the most out of your investment.

Our expert staff can help you find the perfect electronics accessory for your goals. With a range encompassing fitness trackers, smart watches as well as GPS units and action cameras to allow you to continue pushing your limits. Whether you are aiming for a new personal best, looking to document your miles or aid your recovery and workout patterns, we have something for you. Our expert staff are happy to run through the benefits and functions of our wide variety of products, as well as providing demonstrations on how to use them most effectively.

Available Stores

Let us know you agree to cookies

We use marketing, analytical and functional cookies as well as similar technologies to give you the best experience. Third parties, including social media platforms, often place tracking cookies on our site to show you personalised adverts outside of our website. We store your cookie preferences for two years and you can edit your preferences via ‘manage cookies’ or through the cookie policy at the bottom of every page. For more information, please see our cookie policy.