Shopping With Us!
Explore More Membership
Our customer loyalty card, Explore More, provides a great range of member-only extras including discounts, exclusive products, competitions, local events and demos. You can also benefit from a 2 year guarantee on all our products and with no need for receipts with returns.
30 Days To Return Your Items
If you are not delighted with your purchase, you can get a refund or exchange by sending it back in an unused condition with the returns slip, or by bringing it into one of our stores with your receipt within 30 days.
We offer a returns portal for our European customers. Unfortunately exchanges are currently unavailable internationally.
Our Price Match Promise
We constantly check all our prices to make sure that you won’t find our products cheaper elsewhere, and back this with our price promise. If you do find the same item for less from another UK retailer, we will match the price or refund the difference on identical products in stock.
See terms and conditions for details
Expert Advice And Helpful Service
Our staff are highly experienced hikers, climbers, campers, runners, mountain bikers, and travellers. They are eager to share their knowledge of the latest kit in store and online and are fully trained in boot and rucksack fitting.
Our customer loyalty card, Explore More, provides a great range of member-only extras including discounts, exclusive products, competitions, local events and demos. You also benefit from a 2 year guarantee* on all products with no need for receipts with returns.
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