Why Repair & Care?
How it works
Print our Repair & Care form and select which service(s) you’d like for your product and how you want your product returned to you.
Post your product with the form to:
Repair & Care Team
Outdoor & Cycle Concepts Ltd,
Unit 11, Kemble Business Park,
Crudwell, Wiltshire SN16 9SH
We’ll get your product washed and/or repaired.
Should our team find that a different service is required to the one selected, they will get in touch with you before proceeding.
Store Collection: If you have selected to pick up your product from store, we will take payment upon collection. Our team will notify you when the item is ready for collection.
Direct to Home: If you have selected to have your item posted back to you, our team will send you a payment link. Once payment has been received, we will send the item to your designated address.
Our general lead times are between 3-4 weeks. This may be longer during busy periods and during the extent of the current pandemic where we must add in additional time for products to be quarantined before handling to ensure the safety of our teams. We therefore recommend you allow up to 6 weeks for the return of your items to avoid dissapointment.
It’s important to take care of your down so it continues to keep you warm. Normal detergents shouldn’t be used on down as they can leave various chemical residues behind and reduce the garment’s ability to insulate.
Down Wash is a powerful yet gentle cleaner specifically formulated to clean all your down and synthetic insulated garments without damaging or inhibiting insulation or hydrophobic properties. It performs the same in hard and soft water and is ideal when used prior to a fresh waterproofing treatment. It also comes in an ocean waste plastic bottle, helping us to protect the world we love to explore.
Terms & Conditions
For full terms & conditions please visit:
By submitting your product(s) for a Repair & Care service, you will be deemed to have accepted the Terms & Conditions specified on our website.