Help Centre


Our website allows you to browse our comprehensive range of quality outdoor clothing 24 hours a day, 7 days a week. We hope that you will be able to find everything you need for your next adventure and enjoy a convenient, secure online shopping experience.

Need some help with our website or have a question? Browse the topics in the menu on the left hand side to find what you are looking for.

Getting started

Here are a few tips to make your shopping experience even easier:

  • Navigation bar – at the top of every page, you will see a menu bar which allows you to choose the department you wish to browse. When you hover over a department, a drop down will appear giving you the option to choose a category from within that department.
  • Search box – this is located in the top right hand corner of every page. You can search by keyword to find any products that match your search.
  • Your basket - your shopping basket (and the number of items in it) can be found on a grey bar at the top right hand side of the page. When you have added all items to your basket, you can click on this to view your basket, before proceeding to checkout.

Your Questions...

Where is my delivery and how do I track it?

You can track your order online*. If you log into the site and go to the right hand corner ‘My account’ and click on order tracking. This will show a full history of your order(s) supplied with the tracking number and carrier link. Please note, that if your order has been packed on the day you are investigating your delivery, the tracking details will not appear on the carrier website for a few hours.


Your package requires collection and scanning before your information is available. *BFPO and International order tracking will not be available and if you have any tracking queries, please contact us.

What do I do if some of my items are missing from the package?

This could mean that we have had to source item(s) from one of our stores. Please check the delivery lead time on the website for each individual item.

Can I take web/mail order items back to a Cotswold store?

Yes - You will need your proof of purchase (invoice or delivery note). All returns/exchanges are at the discretion of the store manager.

How do I claim VAT exemption for BFPO orders?

BFPO orders that meet the VAT exemption rules will have the appropriate VAT correction made by us after the order is placed. Please note: your email order acknowledgement will state the full retail value including VAT. We will send you a VAT invoice showing the corrected totals.


Can’t find the answer to your question here? Visit our Frequently Asked Questions page

Got a question?

  • Call us on 01666 575 500


    Monday to Friday 9.00 - 17.30

  • Email us


    We endeavour to answer all emails within 48 hours

  • Online help and FAQs


    Visit our help centre

Our promise

Price Match

We are determined to give you a fair deal. If you find a product we sell for less with other retailers and it is in stock, we will match the price or refund the difference.

Guaranteed quality

In addition to manufacturer guarantees, we provide a one year money back guarantee. So if you find a product to be faulty, you can return it to us with proof of purchase for a full refund or exchange.

Hassle-free returns

If you are not delighted with your purchase, you can get a refund or exchange by sending it back in new condition with the returns slip or by bringing it in to one of our stores with your receipt within 28 days.


Full Terms & Conditions apply