Terms & Conditions


Rate and Review Terms & Conditions


These rules set out the terms of how you may submit or make use of any customer review on our website. These rules supplement our terms of website use and our privacy policy, and apply to all users of our website.

By accessing and submitting content on our website, you accept and agree to abide by all the terms and conditions of these rules.


Our promise

Price match

We are determined to give you a fair deal. If you find a product we sell for less with other retailers and it is in stock, we will match the price or refund the difference, except on web-only offers or special promotions.

Guaranteed quality

In addition to manufacturer guarantees, we provide a one year money back guarantee. So if you find a product to be faulty, you can return it to us with proof of purchase for a full refund or exchange.

Hassle-free returns

If you are not delighted with your purchase, you can get a refund or exchange by sending it back in new condition with the returns slip or by bringing it in to one of our stores with your receipt within 28 days.

Full Terms & Conditions apply

Guidelines


We are keen that our customers get all the information they need to make informed decisions about our products. We encourage all customers who have purchased a product via our website to share their experiences of the product, but to follow these simple guidelines.

Your review must:
• Be your honest opinion - whether positive or negative
• Be accurate - where it states facts
• Be relevant - focus on specific features of a product and your experience with it
• Be concise – there is no limit but we recommend no more than 300 words


However, your review must not
• Be obscene, distasteful, offensive or spiteful
• Be defamatory to or harass another person
• Impersonate another person or misrepresent your identity
• Contain the name, contact details or any other personal data of another person
• Contain any advertising or promotional material or links to another website
• Contain material created by another person or which infringes the rights of another person
• Contain details about price or availability
• Comment on another customer review

These guidelines apply to every customer review and must be complied with in spirit as well as to the letter. We will determine, in our sole discretion, whether a customer review breaches these guidelines.

How we may use your customer review


You shall retain ownership of any copyright in any customer review you submit to our website, but by submitting a customer review you shall:

• grant us the right to freely use, edit, alter, reproduce, publish and distribute the material contained in your customer review. Such permission is free of charge, never-ending and may be sub-licenced to any third party as we may in our sole discretion decide;
• warrant to us that your review is wholly original to you and not wholly or substantially copied from any other material and does not contravene any of our guidelines (as set out above); and
• waive any moral rights or similar rights which you may have in your customer review, to the extent permitted by law

The rights which you grant us in respect of any customer review you submit to our website mean (without limitation) that we are free to publish all or part of it, even if you change your mind and request us to remove it; we may remove or edit it, even if it is not in contravention of our guidelines; and we may use it in relation to the promotion or advertising of products and services on our website.

Breach of our rules and guidelines


We reserve the right at our sole discretion to refuse, remove or edit any customer review which we deem to be in contravention of these rules and we expressly exclude our liability for any loss or damage arising from the use of the customer reviews by any person in contravention of these rules. When we consider that a breach of these rules has occurred, we may at our discretion take such action as we deem appropriate. Any failure to comply with these rules constitutes a material breach of the terms of use on which you are permitted to use our website, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our website;
• Immediate, temporary or permanent removal of any customer review already submitted to our website;
• Issue of a warning to you;
• Legal proceedings against you for reimbursement of all costs (including, but not limited to, our reasonable administrative and legal costs) resulting from the breach;
• Further legal action against you; and
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law

We exclude our liability for all action we may take in response to breaches of these rules. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

Our liability


Any customer review or other material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
• any liability for any indirect or consequential loss or damage incurred by any user in connection with our website and any materials posted on it, including (but not limited to) loss of income, profits, data or goodwill

Nothing in these rules shall prevent claims against us for loss of or damage suffered by you arising from our breach of these rules nor shall it affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Complaints


If you wish to complain about any customer review posted on our website, please use the 'Report this page' feature at the bottom of the relevant page.

Changes to these rules


We may revise these rules at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

Review Competition Official Rules


The entry deadline for participation in the monthly competition is the last day of each month 11:59 p.m. (GMT) An entry is created when a registered online account user completes a product review at www.cotswoldoutdoor.com during the monthly period, and the product review is subsequently approved by Cotswold Outdoor. To complete a product review, select a product you wish to review by identifying the category, sub-category, and product, and follow the online instructions to either log in to your user account, or establish a free user account by completing the registration form. Follow the instructions to complete and submit a product review. Please refer to full product review terms and conditions.

Review Competition Terms and Conditions


• Each applicant may create multiple entries in any one month.
• Entries will be judged by Cotswold Outdoor and a single winner selected each month for the best product review submitted from all eligible entries in that month.
• Please be sure to provide a valid email address daytime contact phone number and mailing address at registration. In the event that an entry is disqualified due to the provided details being incorrect, incomplete, a duplicate, or not being those of the participant, the prize will not be sent out and an e-mail notification will be sent instead. Once an entry has been judged or notified as being ineligible, requests to change the details of the applicant will not be accepted.
• Cotswold Outdoor accepts no responsibility in the event that the prize cannot be mailed out because the winner could not be contacted, i.e., incorrect email address or other incorrect contact information.
• This competition is open to end users worldwide. Cotswold Outdoor employees or other associated persons are not eligible to take part in this competition. If any of the details (applicant, telephone, mobile phone, address, e-mail etc.) are found to be related to Cotswold Outdoor then the entry will not be eligible.
• All winners will be notified by email within 10 days of the closing date for the competition. If a winner does not reply to the prize confirmation notice by the specified time, they will be considered to have abandoned their claim to the prize.
• If there are any matters not explicitly covered by these terms and conditions, Cotswold Outdoor reserves the right to change or cancel the competition. Any changes in the competition format or prizes will be as announced on the Cotswold Outdoor website.
• Prizes will be provided to winners, within 30 days of the closing date of the competition by post or, where the winner agrees, having been offered this at our discretion, in person at a Cotswold Outdoor store.
• Cotswold Outdoor reserves the right to disqualify an application if the details provided are found to be fake or untrue.
• Cotswold Outdoor will consider those who take part in this competition to have fully understood and agreed to abide by these terms and conditions.
• The prizes are provided as is and may not be exchanged for cash. In the event of a product shortage or other factors that lead to a change in the contents of the prizes, Cotswold Outdoor reserves the right to substitute a prize with a product of equal value.